JEANNINE JOHNSON
Claymont,DE
Summary
Compassionate Patient Care Technician with proven expertise at Fresenius in vital signs monitoring and behavioral management. Successfully enhanced patient satisfaction through individualized care and effective communication. Demonstrated ability to manage emergency situations while adhering to protocols, ensuring optimal patient safety and comfort during critical moments. Diligent Pct with solid foundation in patient care and support, ensuring patient comfort and safety. Successfully assisted in medical procedures and maintained accurate patient records. Demonstrated strong communication and teamwork skills in fast-paced healthcare environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
Fresenius
09.2012 - Current
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
Intake Coordinator
Razerevee Center
05.2006 - 06.2011
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Residential Counselor
Brians House
02.2001 - 05.2006
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Education
No Degree - Ccht
NCC
05-2011
High School Diploma -
Chester High School
Chester Pa06-1995
Skills
- Vital signs monitoring
- HIPAA compliance
- Catheter care
- Isolation precautions
- Blood glucose testing
- End-of-life care
- Feeding assistance
- Specimen collection
- Behavioral management
- Cardiac monitoring
- Mobility assistance
- Hygiene assistance
Accomplishments
- Initiated and managed dialysis treatment for 8 patients daily.
- Helped train all new hire staff on new
- Collaborated with team of 2 in the development of anemia magement.
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Languages
English
Timeline
Patient Care Technician - CCHT
Fresenius
09.2012 - Current
Intake Coordinator
Razerevee Center
05.2006 - 06.2011
Residential Counselor
Brians House
02.2001 - 05.2006
No Degree - Ccht
NCC
High School Diploma -
Chester High School
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