Jecona Johnson Jr
Dover
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Cook
Mcdonald's
09.2018 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Customer Service Associate
Old Navy
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Walgreens
09.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Picker
Amazon
09.2022 - 01.2023
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Associate
Wawa
05.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Alexis I. Du Pont High School
Wilmington, De06.2018
Bachelor of Arts - Psychology
University of Delaware
Newark, Delaware12.2024
Associate of Arts - Business Administration
Delaware Technical Community College
Wilmington, Delaware12.2023
Skills
- Customer Service
- Understanding Customer Needs
- Verbal Communication
- Preparation of Demonstrations
- Hospitality and Accommodation
- Refunds and Exchanges
Languages
English
Full Professional
Timeline
Picker
Amazon
09.2022 - 01.2023
Customer Service Associate
Walgreens
09.2019 - 03.2020
Cook
Mcdonald's
09.2018 - 04.2019
Customer Service Associate
Wawa
05.2018 - Current
Customer Service Associate
Old Navy
High School Diploma -
Alexis I. Du Pont High School
Bachelor of Arts - Psychology
University of Delaware
Associate of Arts - Business Administration
Delaware Technical Community College
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