Jeff Boateng
SAP Basis Administrator
Duisburg
Summary
As Technical IT Support Technician I provide 1st and 2nd line support to users, both deskside and remotely. Escalates complex third-line issues whilst managing employee expectations. Works fast to solve problems with keen eye on first-time fixes. I offer superior communication and problem-solving skills and possesses strong knowledge of IT support and helpdesk processes. I am motivated to take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Being driven to deliver high-quality service and consistent results in the SAP field.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Support
Infosys BPM
Düsseldorf
11.2022 - Current
- Worked closely with colleagues from other specialities and services to support care delivery.
- Worked consistently in line with regulatory guidelines to support company compliance.
- Provided base level IT support to non-technical personnel within the business.
- offered Assistance in helping other Agents as a Flowworker
- Supported team members by sharing tools, templates for effective team collaboration and knowledge sharing, offering additional training as required.
1 Level IT Support
Leatherman GmbH
Ratingen
07.2020 - 10.2022
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acquired, set up and configured hardware and software for Colleagues
- Scanner System and Troubleshooting
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Useed Dynamics M365 to track support tickets and document actions.
- Established and troubleshot network and data communications systems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
Education
Bachelor of Science - Logistic Management
Technical University Ghana
Ghana 08.2005 - 01.2009
Skills
IT System Administration
undefinedTimeline
IT Support
Infosys BPM
11.2022 - Current
1 Level IT Support
Leatherman GmbH
07.2020 - 10.2022
Bachelor of Science - Logistic Management
Technical University Ghana
08.2005 - 01.2009
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