Jeff Mumpower
Laurel
Summary
Knowledgeable parts associate proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Stock Room Associate
DelDOT
10.2023 - Current
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Passionate about learning and committed to continual improvement.
Sales Associate
Fastenal
10.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Merchandising Supervisor
Homedepot
12.2005 - 10.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Implemented sales strategies to generate leads and maximize profit margins.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Conducted regular store audits to verify compliance with company policies.
Education
High School Diploma -
John S Battle
Bristol, VA06.1998
Skills
- Field Data Reporting
- Product and Service Knowledge
- Suggestive Selling
- Conflict Resolution
- Work Assignments
- Excellent People Skills
- Inventory Recordkeeping
- Speaking Clearly
- Stocking and Replenishing
Timeline
Stock Room Associate
DelDOT
10.2023 - Current
Sales Associate
Fastenal
10.2022 - 09.2023
Merchandising Supervisor
Homedepot
12.2005 - 10.2022
High School Diploma -
John S Battle
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