Summary
Overview
Work History
Education
Skills
Awards
Certification
Work Availability
CustomerServiceRepresentative

Jelan D. Wilkerson

Sortation Associate
Mühldorf A. Inn,BY

Summary

Dedicated and versatile professional with over 5 years of experience spanning customer service, operational support, and process optimization. Proven track record of delivering exceptional service, managing complex tasks, and fostering customer satisfaction in fast-paced environments. Experienced in roles requiring attention to detail, organizational efficiency, and adaptability, including mail processing, POS operations, and team collaboration. Known for strong communication, problem-solving abilities, and a commitment to excellence. Seeking to leverage broad-based skills and a results-oriented approach to contribute to organizational success across industries.

Overview

7
7
years of professional experience
2
2
Languages
2
2
Certificates

Work History

Sortation Associate

Amazon
03.2025 - Current
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Use handheld scanners and other warehouse tools to track and move packages
  • Maintain safety standards and report safety hazards
  • Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
  • Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.

Customer Experience Associate

Army and Air Force Exchange Service (AAFES)
06.2022 - 04.2024
  • Provided customers with exceptional service by assisting with fulfilling customer refunds, and customer exchanges and related services using the POS system. Assisted with day-to-day operations, working efficiently and productively with all team members. Managed time efficiently to complete all tasks within deadlines and adhered to established customer satisfaction strategies to support swift issue resolution.

Mail Processor

Randstad – State Farm Insurance
09.2021 - 12.2021
  • Started off as a mail processor that organized and filed mail into different categories to prepare to scan into their system. Received training next as a scanner to scan the sorted mail efficiently and quickly while keeping all documents organized. Received additional training working in the vault to take the sorted mail, putting them in numerical order and keeping all files accounted for. Maintaining all files by tossing out classified files in a secure manner. Received my last training for a mail sorter by sorting incoming mail by department, location, and category to ensure the mail was classified accordingly.

Customer Associate

Kroger
09.2018 - 06.2021
  • Assisted customers with the checkout process to foster prompt and smooth transactions. Cross-trained and provided backup support for organizational leadership. Utilized customer service software to accurately enter customer data, process orders and update customer records. Contacted customers to collect payments and verify or add to existing information, consistently providing timely accurate and customer-oriented service using POS system.

Education

High School Diploma -

Brookwood High School
Snellville, GA
05.2018

Skills

Excellent communication skills with colleagues

Awards

MARCH 2024 - Making it better – AAFES     JUNE 2023 - One Year Service – AAFES   JUNE 2025 - AMAZING AMAZONIAN - AMAZON

Certification

Akamai Network Engineering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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