Jennifer Bernal
New Castle
Summary
Adept at maintaining confidentiality and enhancing client satisfaction, I leveraged document drafting and exceptional customer service skills at Kimmel Carter Roman Peltz & O'Neill. My bilingual proficiency and adept multitasking led to streamlined operations and increased efficiency, underscoring my commitment to excellence and proactive problem-solving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Kimmel Carter Roman Peltz & O'Neill
02.2022 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
Receptionist
Doroshow & Pasquale Law Firm
08.2018 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Assistant/Receptionist
ZooScape, LLC
04.2016 - 08.2018
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
- Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
Certificate - Paralegal Studies
University of Delaware
Newark, DEHigh School Diploma -
Penn Foster Career School
Scranton, PA02.2018
Skills
- Scheduling/Planning
- Document drafting
- Document filing
- Writing and editing
- Exceptional telephone etiquette
- FLUENT IN Spanish
- Time management abilities
- Multitasking
- Client service and support
Timeline
Legal Assistant
Kimmel Carter Roman Peltz & O'Neill
02.2022 - Current
Receptionist
Doroshow & Pasquale Law Firm
08.2018 - 02.2022
Assistant/Receptionist
ZooScape, LLC
04.2016 - 08.2018
Certificate - Paralegal Studies
University of Delaware
High School Diploma -
Penn Foster Career School
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