Jennifer Raimondi
Nurse
Fort Drum,NW
Summary
- Caring Nurse with 24 years of experience in diverse healthcare organization working with multiple patients. Adept at introducing detailed care plans and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for all patients and families. Specialized in dementia and geriatrics.
- Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
The Cleaners
08.2022 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Home Care Nurse
Ambulanter Pflegedienst Valent
11.2019 - 06.2022
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
- Took vital signs to assess patient health progress and needs.
- Coordinated services with other healthcare professionals such as physical therapists and social workers, optimizing patient outcomes.
- Educated family members on proper caregiving techniques, promoting a safe and supportive home environment for patients.
- Increased client comfort through skilled pain management techniques and appropriate symptom interventions.
- Managed complex medical equipment such as ventilators or feeding tubes as needed for specialized patient populations.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Administered medications and provided wound care as per physician orders, ensuring accurate treatment delivery.
- Observed patient to chart and report changes in patient condition and adverse reactions to medications and treatments.
- Conducted in-depth health education sessions for patients diagnosed with chronic illnesses such as diabetes or heart disease, empowering self-management skills development.
Nurse
Klinikum Bayreuth GmbH
09.2001 - 10.2019
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Education
Associate of Applied Science - Nursing
Berufsfachschulen Für Pflege Der Klinikum Bayreuth
Bayreuth, Germany 04.2001 -
Skills
Customer Service
Cash Handling
Customer Complaint Resolution
Patience and composure
Patient Education
Medication and IV administration
Direct Patient Care
Medication Administration
Wound Management
Care plan implementation
Patient Care
Patient Management
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Cashier
The Cleaners
08.2022 - 07.2024
Home Care Nurse
Ambulanter Pflegedienst Valent
11.2019 - 06.2022
Nurse
Klinikum Bayreuth GmbH
09.2001 - 10.2019
Associate of Applied Science - Nursing
Berufsfachschulen Für Pflege Der Klinikum Bayreuth
04.2001 -
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