Jens Boessmann
Hotel Business Administrator
Barcelona
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality management at KyK Hotel Picasso. Proficient in Excel and invoice management, I excel in optimizing financial processes while fostering strong team performance. Recognized for enhancing guest satisfaction through effective problem resolution and training initiatives, ensuring seamless operations and high service standards.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Admin & Finance Assistant
Miiro Hotel Borneta
Barcelona
05.2024 - Current
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Rooms Division Manager
KyK Hotel Picasso
06.2017 - 05.2024
- Inspected rooms for damages and sufficient housekeeping practices.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Reviewed housekeeping supply charts and inventories.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
Front Office Manager
KyK Hoteles SL
06.2012 - 05.2017
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Receptionist
K+K Palais Hotel
08.2011 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
K+K George Hotel
08.2008 - 08.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Hospitality Trainee
Hotel Deutsche Eiche
06.2005 - 07.2008
- Exceeded sales targets through proactive outreach efforts in promoting hotel packages and promotions.
- Conducted room inspections, ensuring all accommodations met hotel standards before guest arrival.
- Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
- Provided support during busy periods, ensuring timely check-ins and check-outs for guests.
Education
State Approved Hotel Business Administrator - Hospitality Administration And Management
Steigenberger Hotelfachschule
Bad Reichenhall, Germany 09.2009 - 07.2011
Skills
Excel proficiency
Monthly reporting
Bank reconciliation
Invoice management
Microsoft Office
Timeline
Admin & Finance Assistant
Miiro Hotel Borneta
05.2024 - Current
Rooms Division Manager
KyK Hotel Picasso
06.2017 - 05.2024
Front Office Manager
KyK Hoteles SL
06.2012 - 05.2017
Receptionist
K+K Palais Hotel
08.2011 - 05.2012
State Approved Hotel Business Administrator - Hospitality Administration And Management
Steigenberger Hotelfachschule
09.2009 - 07.2011
Receptionist
K+K George Hotel
08.2008 - 08.2009
Hospitality Trainee
Hotel Deutsche Eiche
06.2005 - 07.2008
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