Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
JENS KÜHN

JENS KÜHN

Berlin

Summary

Experienced Manager with over 30 years of expertise in the hospitality industry, specialized in launching, managing, and optimizing digitally operated hotel and apartment locations. Strong leadership skills in managing cross-functional teams, KPI-driven performance, and effective communication with property owners, service providers, and internal stakeholders. Passionate about seamless operations, quality assurance, and scalable processes. International experience (e.g., Spain) and a high level of digital proficiency with modern hospitality tech solutions.

Overview

28
28
years of professional experience
4
4
Languages

Work History

General Manager

The Upside Down Berlin GmbH
Berlin
12.2023 - 10.2024
  • Responsible for overseeing the entire operations of the company
  • Reviewed and improved organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
  • Built and managed a high-performance team that achieved all key performance indicators
  • Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
  • Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented

City Manager (Hotel Operations)

numa Group GmbH
Berlin
08.2020 - 06.2023
  • Responsible for all 7 properties with over 550 units in Berlin
  • Team lead of the Berlin operations team
  • Partner and supplier management (Housekeeping, Maintenance,...)
  • First contact of property owners
  • Interim Assistant Regional Manager Spain (Operations) - 01/2021 - 03/2021

Event Manager (Freelance)

07.2019 - 07.2020

Project Manager (Event)

Deutscher Sparkassen- und Giroverband
Berlin
09.2018 - 06.2019
  • Project: "Deutscher Sparkassentag" (2.500 delegates)
  • Participant management
  • Project lead "event app"
  • Bus logistics

Event Manager (Freelance)

05.2018 - 08.2018

Project Manager (Event)

HIMSS Europe GmbH
Berlin
08.2016 - 04.2018
  • Project lead of the industry leading events in the D-A-CH region
  • E-Health summit Austria (Vienna)
  • Swiss e-Health Summit (Bern & Lausanne)
  • HIMSS Impact (Potsdam)
  • Team lead European Delegations HIMSS18 Las Vegas

HR Consultant, Event Manager (Freelance)

01.2014 - 07.2016
  • Improving recruiting processes
  • Conception and conduct of staff training
  • Drafting of work contracts
  • Planning and execution of events, caterings

Event Manager

Hitchcock Events
Berlin
09.2015 - 03.2016

Project Manager

Media Consult
Berlin
10.2014 - 11.2014
  • Supporting and assisting the management

Head of Staffing

In Mind GmbH
Berlin
02.2013 - 09.2014
  • Developing the unit "event staff"

Project Manager HR

cinnamon GmbH
Berlin
04.2011 - 05.2012
  • Expansion in the area of gastronomy staff
  • Internal staff training
  • Implementing new working models, incl. work contracts

Head of HR, F&B Manager

Peppermint Event
Hannover
11.2008 - 06.2010
  • Adding the internal cost centre "staff leasing"
  • Staff training
  • F&B management for in house events

HR Manager / Event Staff

DO&CO
Vienna
11.1998 - 10.2006
  • Company Overview: "Gourmet Entertainment" - Catering at international sports events as Formula 1, European Football Championships, Champions League Finals.
  • Regional Head Freelancer Northwest Germany (1998 - 2006)
  • Head of HR Munich (2006 - 2007)
  • Restaurant manager
  • "Gourmet Entertainment" - Catering at international sports events as Formula 1, European Football Championships, Champions League Finals.

Team Lead Press Scouts

Trägergesellschaft Deutscher Pavillon, EXPO 2000
Hannover
06.2000 - 12.2000

Serveur Confirmé

Disneyland Paris
Marne-la-Vallée
06.1996 - 09.1997
  • 4 months summer jobs as a waiter in two consecutive years

Education

Law Studies - labour law, European law

Universität Hannover
04.1994 - 9 2004

Droit Public Français - Droit Public Français, Droit Civil Suisse, French law language

Université de Lausanne
10.1996 - 3 1997

Abitur -

Gymnasium Inserhagen
08.1987 - 6 1993

Skills

Operations Management (Hospitality & Real Estate)

Process Optimization & Quality Management

KPI-driven Performance Management (eg Occupancy, RevPAR, Guest Satisfaction)

Team Leadership (on-site and remote)

Stakeholder & Property Owner Communication

Hospitality Tech Tools (eg PMS, housekeeping app)

Hands-on Mentality & Solution Orientation

Site Rollout & Scale-up Experience

Interests

Marathon Runner and Triathlete

Travelling

Languages

Timeline

General Manager

The Upside Down Berlin GmbH
12.2023 - 10.2024

City Manager (Hotel Operations)

numa Group GmbH
08.2020 - 06.2023

Event Manager (Freelance)

07.2019 - 07.2020

Project Manager (Event)

Deutscher Sparkassen- und Giroverband
09.2018 - 06.2019

Event Manager (Freelance)

05.2018 - 08.2018

Project Manager (Event)

HIMSS Europe GmbH
08.2016 - 04.2018

Event Manager

Hitchcock Events
09.2015 - 03.2016

Project Manager

Media Consult
10.2014 - 11.2014

HR Consultant, Event Manager (Freelance)

01.2014 - 07.2016

Head of Staffing

In Mind GmbH
02.2013 - 09.2014

Project Manager HR

cinnamon GmbH
04.2011 - 05.2012

Head of HR, F&B Manager

Peppermint Event
11.2008 - 06.2010

Team Lead Press Scouts

Trägergesellschaft Deutscher Pavillon, EXPO 2000
06.2000 - 12.2000

HR Manager / Event Staff

DO&CO
11.1998 - 10.2006

Droit Public Français - Droit Public Français, Droit Civil Suisse, French law language

Université de Lausanne
10.1996 - 3 1997

Serveur Confirmé

Disneyland Paris
06.1996 - 09.1997

Law Studies - labour law, European law

Universität Hannover
04.1994 - 9 2004

Abitur -

Gymnasium Inserhagen
08.1987 - 6 1993

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