Jinsung Lee
Schwalbach Am Taunus
Summary
HVAC Technician with many years experience in heating, air conditioning and refrigerant systems, as well as electrical and mechanical controls.
Tech-savvy Project Manager well-versed in various aspects of project management from inception to completion.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Bluebird Germany GmbH
Schwalbach Am Taunus
01.2023 - Current
- Provided remote assistance to end-users when needed.
- Assisted customers with troubleshooting software and hardware issues.
- Resolved complex technical problems through root cause analysis techniques.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Conducted product demonstrations and presentations to potential customers.
- Resolved customer complaints regarding sales and service.
Development Engineer
GMB KOREA Corp.
Frankfurt
11.2020 - 12.2022
- Documented account activities and generated sales reports.
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Assisted with troubleshooting activities when required during production runs or installation processes at customer sites.
- Collaborated with other departments such as production, purchasing, marketing. to ensure smooth implementation of projects.
- Maintained effective communication between various stakeholders involved in a project.
- Performed testing to determine functionality or optimization.
- Communicated with clients and coworkers about analysis results.
Project Assistant
KB AutoTech co., Ltd.
Frankfurt
07.2019 - 07.2020
- Kept project progress aligned with client timelines and quality requirements through close attention to needs.
- Provided product shipment logistical support and quality control by coordinating with head office
- Produced status reports for customers and management.
- Collaborated in development of HVAC.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
- Identified project needs by reviewing project objectives and schedules.
Education
Master of Science - Maschinenbau(Mechanical Engineering)
HS Koblenz
KoblenzBachelor of Science - Mechanical Automotive Engineering
Gachon University
SeongnamReserve Office Training Corps (ROTC)
02.2012
Skills
- HVAC knowledge
- HVAC experience
- Mechanical system knowledge
- Inventory Control
- Project Management
- Schedule Management
- Technical Support
- Client Relations
Timeline
Technical Support Engineer
Bluebird Germany GmbH
01.2023 - Current
Development Engineer
GMB KOREA Corp.
11.2020 - 12.2022
Project Assistant
KB AutoTech co., Ltd.
07.2019 - 07.2020
Master of Science - Maschinenbau(Mechanical Engineering)
HS Koblenz
Bachelor of Science - Mechanical Automotive Engineering
Gachon University
Reserve Office Training Corps (ROTC)
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