JEPHTER KANKAM
IT SYSTEMS AND NETWORK ADMINISTRATOR
Berlin
Summary
IT Systems & Network Administrator with hands-on experience managing network infrastructure, Windows systems, user support, and institutional IT platforms. Improved system efficiency through optimized labs, access management, and core services. Currently pursuing an MSc in Data Science, AI & Digital Business, with a growing focus on data analytics and machine learning.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Systems Administrator
S.D.A Nursing and Midwifery Training College
Kuamsi
10.2021 - 12.2025
- Resolved application issues to improve system usability and user experience
- Trained tutors on the Health Training Institutions (HTI) system, increasing adoption and productivity by 30%.
- Optimized hardware utilization through capacity planning and resource allocation
IT Support Specialist
Seventh-day Adventist Hospital
Kumasi
08.2020 - 08.2021
- Managed high levels of call flow from the staff nurses and responded to technical support needs, increasing productivity by 10%.
- Installed, configured, and maintained computer systems and network connections in various departments.
- Tested new software (hospital management software) and hardware prior to deployment.
Education
Master of Science - Data Science, AI and Digital Business
Gisma University of Applied Sciences
Potsdam, Germany 04.2001 -
Bachelor of Science - Computer Technology
Kumasi Technical University
Kumasi,Ghana 04.2001 -
Higher National Diploma - Computer Network Management
Koforidua Technical University
Koforidua,Ghana 04.2001 -
Skills
Hardware installation
Wireless networking
Incident management
System troubleshooting
Software deployment
Technical troubleshooting & problem solving
Server management
Certification
Google IT Support,Coursera
Hobbies
Photography
Music
Timeline
Google IT Support,Coursera
08-2023
IT Systems Administrator
S.D.A Nursing and Midwifery Training College
10.2021 - 12.2025
IT Support Specialist
Seventh-day Adventist Hospital
08.2020 - 08.2021
Master of Science - Data Science, AI and Digital Business
Gisma University of Applied Sciences
04.2001 -
Bachelor of Science - Computer Technology
Kumasi Technical University
04.2001 -
Higher National Diploma - Computer Network Management
Koforidua Technical University
04.2001 -