Office office and excel
Jeremiah Matador
Customer Service Representative
Berlin,BE
Summary
Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses. Energetic Event Manager with 3-year successful career in planning, coordinating and executing coperate events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Event Manager
RIVO Spreeterrassen
02.2024 - Current
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Generated ideas to enhance and expand current event offerings.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Prepared invitations to send out to guest lists.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Logistics Coordinator
Spreespeicher Event Location
09.2022 - 01.2024
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
Customer Service Representative
Nike World Headquarters
10.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
AT&T
03.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Legal Research Analyst
Dentons Law Firm
06.2013 - 12.2018
- Managed multiple concurrent projects, maintaining attention to detail and meeting deadlines consistently.
- Collaborated with cross-functional teams for effective resolution of complex legal matters.
- Maintained a high level of accuracy in all work products through rigorous quality control measures.
- Identified key issues in complex cases, conducting thorough investigations to support arguments effectively.
- Developed strong client relationships by providing timely and accurate legal research findings.
- Monitored legislative developments, ensuring up-to-date knowledge of relevant laws and regulations.
- Enhanced legal research efficiency by streamlining database management and organization.
- Assisted in drafting persuasive legal briefs, contributing to successful case resolutions.
- Supported attorneys in trial preparation through meticulous research and document review.
- Created an organized system for storing electronic files that allowed easy access to information when needed.
- Reviewed contracts, agreements, and other legal documents for compliance with applicable laws and regulations.
- Conducted comprehensive case law analysis for better litigation strategy and outcomes.
- Expanded subject matter expertise through continued professional development activities like seminars or attending conferences.
Education
Bachelor of Arts - Business Economics
WESLEYAN UNIVERSITY
Middletown, Connecticut 04.2001 -
Skills
Promotional advertising
Catering Coordination
Vendor and contract negotiations
Social Media Management
Registration management
Business Growth
Transportation and logistics planning
Cross-functional teams leadership
Budget Management
Event sales
Accomplishments
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
German
Beginner (A1)
Certification
CSEP - Certified Special Event Professional
Timeline
Event Manager
RIVO Spreeterrassen
02.2024 - Current
Logistics Coordinator
Spreespeicher Event Location
09.2022 - 01.2024
Customer Service Representative
Nike World Headquarters
10.2020 - 01.2022
Customer Service Representative
AT&T
03.2017 - 04.2019
Legal Research Analyst
Dentons Law Firm
06.2013 - 12.2018
Bachelor of Arts - Business Economics
WESLEYAN UNIVERSITY
04.2001 -