JEREMY COURET
Customer Support Specialist Remote
Nîmes
Profil professionnel
Customer Support Specialist with strong communication skills and a positive, solution-oriented approach. Experienced in handling customer interactions via chat, email, and phone, with a natural ability to build rapport and resolve issues efficiently. Bilingual in French and English, reliable, adaptable, and motivated to deliver excellent customer experiences in remote environments.
Vue d'ensemble
15
15
years of professional experience
Expérience
Parking Operations & Customer Service Agent
TAM
Montpellier
2022.03 - 2023.01
- Provided customer assistance and information in a high-traffic public environment
- Managed customer reception with a strong focus on courtesy, professionalism, and service quality
- Handled customer complaints, including issue resolution, refunds, and service adjustments in line with procedures
- Processed payments and ensured accurate cash handling
- Ensured compliance with operational procedures through regular self-checks
- Communicated critical information to team members to ensure smooth daily operations
- Controlled access and verified tickets or badges according to security protocols
- Operated monitoring systems, handled incoming calls, and supported on-site coordination
Guest Services / Concierge
Residential Management Company
Eilat
2020.01 - 2020.06
- Strictly followed company rules and procedures to ensure safety and compliance
- Identified and reported maintenance and repair issues, ensuring timely resolution by management
- Monitored property access and guest movements, overseeing approximately 20–30 units and amenities such as the pool
- Managed keys for guests and controlled access to the parking area
- Assisted and communicated directly with clients, providing information, guidance, and support to ensure a positive experience
Front Desk & Customer Support Agent
Neptune
Eilat
2019.04 - 2019.12
- Managed and prioritized high volumes of incoming calls, providing accurate information, directing them to the appropriate departments, and coordinating with internal teams to resolve issues efficiently
- Provided callers with accurate company information, including address, hours, and local services
- Handled emergency calls calmly, gathering relevant information while maintaining a professional demeanor
- Contacted specialized technicians to ensure rapid response to operational issues and minimize business interruptions
Bell Boy Captaine
Marriot International, The Jaffa Luxury Collection
Tel Aviv
2018.06 - 2019.03
- Trained and guided team members, sharing best practices and ensuring high-quality service delivery
- Fostered open communication and idea sharing within the team
- Demonstrated excellent written and verbal communication with guests and internal staff
- Recruited, trained, and managed a team of 10 employees
- Identified operational challenges and made decisions independently or by consensus
- Provided high-quality guest reception, ensuring comfort, safety, and personalized service
- Built strong relationships with returning guests, maintaining high standards of hospitality
Sales Outreach Agent
Trading Company
Tel Aviv
2015.06 - 2018.04
- Conducted 50–100 outbound calls daily to engage potential clients and promote financial services
- Persuaded clients to take action by clearly explaining service benefits and guiding them through processes
- Maintained accurate records and tracked client interactions using Microsoft Excel
- Developed strong communication, negotiation, and time management skills through high-volume outreach
Store Manager
Owner
Nîmes
2012.01 - 2015.03
- Opened and managed a general store, ensuring a clean, organized, and customer-friendly environment
- Maintained accurate financial records, managed expenses, and oversaw all aspects of daily operations
- Received and inspected deliveries, coordinating with suppliers to resolve issues with quantities or product quality
- Provided excellent customer service, addressing inquiries and resolving issues to maintain customer satisfaction
- Developed strong organizational, problem-solving, and multitasking skills while managing a high-volume business
Hospital Support Worker
CHU de Nîmes
Nîmes
2010.01 - 2011.07
- Assisted hospital staff with kitchen operations and internal service tasks
- Transported patients safely between locations, ensuring comfort, safety, and proper handling
- Followed institutional protocols and hygiene standards, adhering to all safety and dress regulations
- Demonstrated reliability, responsibility, and attention to detail in a fast-paced healthcare environment
Customer Service Staff
Villa Roma
Nîmes
2008.10 - 2009.09
- Prepared and served customer beverages according to orders, ensuring timely service while guests waited for their meals
- Delivered dishes to tables accurately, memorizing the seating plan and remaining attentive to customer requests to ensure satisfaction
- Welcomed guests, guided them to available tables, and provided menus, assisting them in making selections and ensuring a positive dining experience
Apprentice Customer Service Staff
La Côte Vermeille
Port-Vendres
2007.09 - 2008.08
- Processed customer orders and communicated them efficiently to kitchen staff
- Gained knowledge of menu items, ingredients, and preparation methods to answer guest questions accurately
- Worked in a high-quality gastronomy environment, ensuring attention to detail and excellent customer service
Formation
BEP Hôtellerie et Restauration - Hôtellerie et Restauration
La Côte Vermeille
Port-Vendres, 66 2007.09 - 08/2008
Compétences
Customer Support & Communication
- Customer service (chat, email, phone)
- Clear written and verbal communication
- Active listening and empathy
- Call handling and professional phone etiquette
- Customer inquiry resolution
Client Relations
- Complaint handling and de-escalation
- Relationship building
- Client guidance and support
Administrative & Tools
- Customer database / CRM management
- Accurate data entry and record keeping
Professional Skills
- Problem-solving mindset
- Time management
- Reliability and professionalism
- Adaptability in remote environments
- Fast learner
Langues
Français
Langue maternelle
Anglais
Courant
Chronologie
Parking Operations & Customer Service Agent
TAM
2022.03 - 2023.01
Guest Services / Concierge
Residential Management Company
2020.01 - 2020.06
Front Desk & Customer Support Agent
Neptune
2019.04 - 2019.12
Bell Boy Captaine
Marriot International, The Jaffa Luxury Collection
2018.06 - 2019.03
Sales Outreach Agent
Trading Company
2015.06 - 2018.04
Store Manager
Owner
2012.01 - 2015.03
Hospital Support Worker
CHU de Nîmes
2010.01 - 2011.07
Customer Service Staff
Villa Roma
2008.10 - 2009.09
Apprentice Customer Service Staff
La Côte Vermeille
2007.09 - 2008.08
BEP Hôtellerie et Restauration - Hôtellerie et Restauration
La Côte Vermeille
2007.09 - 08/2008