Jermaine Fentress
Wilmington
Summary
Motivated server with an engaging personality and a flexible approach. Recognized for being upbeat, friendly, and adept at anticipating customer needs to create enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Booth House Tavern
07.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Managed sections for smooth flow of guests and orders.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Server/Host/To-Go Server
Red Robin
11.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Host
Lucky's Coffee Shop
12.2016 - 10.2018
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Musical Theater
The University of The Arts
Philadelphia, PAHigh School Diploma - undefined
Mount Pleasant High School
Wilmington, DE05.2020
Delaware Technical Community College
DETemple University
Philadelphia, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Memory retention
- Cleanliness standards
- Food running
Timeline
Fine Dining Server
Booth House Tavern
07.2021 - 03.2022
Server/Host/To-Go Server
Red Robin
11.2020 - 09.2021
Server/Host
Lucky's Coffee Shop
12.2016 - 10.2018
High School Diploma - undefined
Mount Pleasant High School
Musical Theater
The University of The Arts
Delaware Technical Community College
Temple University
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