Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Fentress

Wilmington

Summary

Motivated server with an engaging personality and a flexible approach. Recognized for being upbeat, friendly, and adept at anticipating customer needs to create enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Fine Dining Server

Booth House Tavern
07.2021 - 03.2022
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Managed sections for smooth flow of guests and orders.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.

Server/Host/To-Go Server

Red Robin
11.2020 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server/Host

Lucky's Coffee Shop
12.2016 - 10.2018
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Musical Theater

The University of The Arts
Philadelphia, PA

High School Diploma - undefined

Mount Pleasant High School
Wilmington, DE
05.2020

Delaware Technical Community College
DE

Temple University
Philadelphia, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Team collaboration
  • Memory retention
  • Cleanliness standards
  • Food running

Timeline

Fine Dining Server

Booth House Tavern
07.2021 - 03.2022

Server/Host/To-Go Server

Red Robin
11.2020 - 09.2021

Server/Host

Lucky's Coffee Shop
12.2016 - 10.2018

High School Diploma - undefined

Mount Pleasant High School

Musical Theater

The University of The Arts

Delaware Technical Community College

Temple University

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Jermaine Fentress