Jeshika heerah
Dispensary Road, Fond du sac
Summary
Motivated hospitality professional with expertise in guest assistance and communication. Proven ability to adapt to diverse needs through effective dispute resolution and personalized service. Experienced in managing guest reservations, greeting guests, and coordinating seating arrangements to ensure smooth service flow. Strong teamwork and communication skills demonstrated in fast-paced environments, consistently enhancing overall guest experiences. Detail-oriented Hostess managing reservations and telephone enquiries to ensure accurate information flow. Directs administrative tasks to support smooth operations and team efficiency. Resolves guest concerns effectively, enhancing overall service quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
The Westing Turtle Bay Resorts & Spa
2024.06 - 2025.07
- Welcome guests on arrival and set service standards for a positive first impression.
- Coordinate seating plans by applying guest preferences and accessibility requirements.
- Direct reservations efficiently to fulfil requests and improve dining room utilisation.
- Answer telephone enquiries to provide accurate guidance on hours, services, and bookings.
- Cultivate relationships with regular guests by recognising preferences and tailoring service.
- Own guest assistance by delivering knowledgeable support across diverse needs.
- Coordinate basic administration to support staff workflows and service delivery.
Education
A-Levels - Accounting
Dayanand Anglo Vedic
Morcellement St AndreSkills
- Effective communication
- Dispute resolution
- Guest interaction
- Client relationship management
- Time optimization
- Office administration
Languages
English
Upper Intermediate
B2
French
Beginner
A1
Certification
- Computer Awareness Word, Excel PowerPoint)
- Accounts Clerk Level 1
- Receptionist
- Keyboarding
Timeline
Hostess
The Westing Turtle Bay Resorts & Spa
2024.06 - 2025.07
A-Levels - Accounting
Dayanand Anglo Vedic