Jesie Pasamonte
BEAR
Summary
Dedicated customer service professional with strong communication skills and a proven ability to resolve customer concerns efficiently. Experienced in handling high-volume environments while maintaining professionalism, accuracy, and a positive attitude. Committed to delivering exceptional service and building lasting customer relationships.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Nurse Aide
Nurturing Angels
Wilmington
03.2023 - Current
- Provided compassionate care to residents in a supportive environment.
- Assisted with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of resident living spaces.
- Documented patient information accurately in electronic health records.
- Educated families about patient care routines and needs effectively.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
- Comforted patients and provided reassurance and encouragement.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
Makeup Artist
Self Employed
Wilmington
12.2021 - Current
- Provided personalized makeup consultations for diverse client needs and preferences.
- Applied makeup using various techniques to enhance clients' natural beauty.
- Maintained a clean and organized workspace for efficient service delivery.
- Developed strong relationships with clients to ensure repeat business and referrals.
- Trained junior makeup artists on application techniques and product knowledge.
- Managed inventory of makeup supplies, ensuring availability of essential products.
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling, and rescheduling.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Consulted with clients about desired look or color palette prior to application process.
- Trained and mentored new makeup artists.
- Used sales tactics and persuasion to meet goals.
- Maintained an extensive knowledge of current makeup trends and techniques.
Banquet Server
Delaware Park Casino
BEAR
12.2017 - 03.2021
- Served food and beverages to guests during events and banquets.
- Set up and arranged dining areas according to event specifications.
- Maintained cleanliness of service stations and dining areas throughout events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Education
20227011645 - Medical Aesthetics
Academy of Massage And Body Works
Wilmington, DE 07.2021 - 02.2022
William Penn High School
New Castle, DESome College (No Degree) - Nursing
Delaware Technical Community College
Wilmington, DESkills
- Timeline management
- Calm under pressure
- Building client relationship management
- Excellent communication
- Attention to detail
- Time efficiency
- Social media marketing
- Multitask
- Patient care
- Adaptability
- Problem solving
- Conflict resolution
- Training and mentoring
- Oxygen therapy
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Timeline
Nurse Aide
Nurturing Angels
03.2023 - Current
Makeup Artist
Self Employed
12.2021 - Current
20227011645 - Medical Aesthetics
Academy of Massage And Body Works
07.2021 - 02.2022
Banquet Server
Delaware Park Casino
12.2017 - 03.2021
William Penn High School
Some College (No Degree) - Nursing
Delaware Technical Community College