Jesse L. Blackburn, III
Dover
Summary
Offering reliable and detail-focused work ethic, eager to learn and develop in fast-paced mail handling environment. Brings ability to quickly adapt to new procedures and technologies, ensuring seamless mail processing and delivery. Ready to use and develop organizational skills and attention to detail.
Overview
27
27
years of professional experience
Work History
Sr. Fraud Analyst II
Bank of America
08.2018 - Current
- Reviewed cases to determine the need for further investigation or closure.
- Investigated fraud cases to identify and mitigate fraudulent activities.
- Ensured the quality of fraud referral processes to maintain high standards.
Sr. Quality Analyst
Bank of America
01.2011 - Current
- Reviewing 200+ calls per month for Small Business and Large Corp accounts
- Developed listening skills to ensure associates are compliant with bank guidelines, banking regulations, and accuracy to detect fraudulent charges
- Coaching and providing feedback for associates on how to improve their quality scores
- Assisted with education classes and providing quality overview
- Able to work independently as well as in a team setting
- Complete work assignments in a timely manner in a fast pace environment
Business Lending Specialty Fraud Analyst
Bank of America
03.2009 - 01.2011
- Monitor Small Business and Large Commercial customer accounts for unique characteristics related to account takeover and fraudulent application activity
- Expedite handling of Business Card inquiries and referrals
- Receive incoming customer calls on high risk Small Business and Large Commercial accounts regarding possible account takeovers
Priority Plate/Identity Theft Fraud Analyst
Bank of America
07.2006 - 03.2009
- Prepared a daily report detailing queue volume for priority plate and identity theft management
- Reviewed Consumer accounts to determine possible account takeover
- Received customer callbacks to verify the validity of all requests made on the accounts
ACH/EBT Fraud Analyst
MBNA
07.1998 - 07.2006
- Reviewed Consumer accounts to determine the validity of ACH and EBT
- Confirmed ACH/EBT requests by authenticating customers from incoming calls
- Maintained a good working relationship with other financial institutions to allow a more efficient means of verification of ACH/EBT
Education
Bachelors Degree - Criminal Justice
Wilmington University
05.1997
Associates Degree - Criminal Justice
Delaware Technical and Community College
05.1994
Skills
- Knowledge of various bank systems
- Knowledge of Microsoft Office Suite
- Anti-fraud systems
- AML compliance
- Transaction monitoring
- Fraud research
- Fraud case management
- Fraud schemes identification
Timeline
Sr. Fraud Analyst II
Bank of America
08.2018 - Current
Sr. Quality Analyst
Bank of America
01.2011 - Current
Business Lending Specialty Fraud Analyst
Bank of America
03.2009 - 01.2011
Priority Plate/Identity Theft Fraud Analyst
Bank of America
07.2006 - 03.2009
ACH/EBT Fraud Analyst
MBNA
07.1998 - 07.2006
Associates Degree - Criminal Justice
Delaware Technical and Community College
Bachelors Degree - Criminal Justice
Wilmington University
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