Jessica Berry
Seaford
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Wilson Baker Inc/Dairy Queen
Milton
04.2022 - Current
- Managed daily operations to ensure efficient workflow across 3 restaurant locations.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and ordered supplies as needed for seamless operations.
- Conducted regular team meetings to align objectives and address challenges.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
Store Manager
Wilson Baker Inc/Exxon
Georgetown
04.2016 - 04.2022
- Managed daily store operations and ensured staff adherence to company policies.
- Trained and supervised team members on customer service best practices.
- Oversaw inventory management and maintained optimal stock levels.
- Conducted regular performance evaluations and provided constructive feedback.
- Handled customer inquiries and resolved issues promptly and effectively.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
Cashier
Wilson Baker Inc/Exxon
Ellendale
04.2013 - 04.2016
- Processed customer transactions efficiently at Wilson Baker Inc/Exxon.
- Maintained accurate cash register and balanced cash drawer daily.
- Assisted customers with product inquiries and provided recommendations.
- Ensured cleanliness and organization of checkout area at all times.
- Managed inventory levels and restocked shelves as needed.
- Handled customer complaints professionally and resolved issues promptly.
- Trained new staff on cash handling procedures and customer service skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Cape Henlopen High School
Lewes, DESkills
- Process improvement
- Inventory management
- Staff training
- Customer relationship management
- Operations strategy
- Team leadership
- Performance evaluation
- Data analysis
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Maintaining compliance
- Management
- Problem-solving
- KPI tracking
- Performance reporting
- Quality assurance and control
- Maintenance planning
- Schedule management
- Employee relations and conflict resolution
- MS office
- Delegation
- Staff development
Certification
- ServSafe Manager Certified until 2028
- Certified ServSafe Instructor/Proctor until May 2026 - will recertify
- Fully Certified Dairy Queen Manager since 2022
- Managing Multiple Locations Certification since 2024
References
References available upon request.
Timeline
Operations Manager
Wilson Baker Inc/Dairy Queen
04.2022 - Current
Store Manager
Wilson Baker Inc/Exxon
04.2016 - 04.2022
Cashier
Wilson Baker Inc/Exxon
04.2013 - 04.2016
Cape Henlopen High School