Jessica Juknelis
Milton,DE
Summary
Dynamic professional with over 20 years of experience in developmental disability services and healthcare operations, excelling in executive leadership and program administration. Expertise in managing multidisciplinary teams, overseeing staff of 40+, and ensuring compliance with regulatory standards while enhancing service delivery efficiency. Proven ability to analyze operational data, develop policies, and facilitate effective communication between executive leadership and stakeholders to drive organizational success. Recognized for strong training capabilities and meticulous attention to detail, consistently improving program performance and supporting management teams in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Administrative Specialist – Executive Director's Office
State of Delaware – Division of Developmental Disabilities Services (DDDS), Stockley Center
2025.12 - Current
- Provide high-level administrative and operational support to the Executive Director for developmental disabilities programs and services.
- Coordinate cross-departmental initiatives, ensuring compliance with agency policies, procedures, state regulations, and reporting requirements.
- Collect, analyze, and prepare operational data, reports, presentations, and briefing materials to support executive decision-making.
- Serve as liaison between executive leadership, program managers, contractors, staff, and external stakeholders.
- Support policy development, implementation, and monitoring activities to strengthen program operations and regulatory compliance.
- Track strategic initiatives, monitor project timelines, and facilitate communication across multiple service areas.
- Maintain administrative databases, records, and reporting systems to ensure data integrity and accountability.
- Review contractor and vendor documentation for compliance with procurement requirements and agency standards.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Maintained strict confidentiality while managing sensitive information related to personnel matters and financial records.
Administrative Specialist – Director of Habilitation & Director of Residential Services
State of Delaware – Division of Developmental Disabilities Services (DDDS), Stockley Center
2024.04 - 2026.12
- Supported leadership responsible for residential and habilitation services serving individuals with intellectual and developmental disabilities.
- Coordinated administrative functions related to program operations, service delivery, policy implementation, and quality improvement activities.
- Applied and interpreted agency policies, procedures, and regulations for staff, contractors, and community partners.
- Collected, evaluated, and reported operational data used to monitor program performance and support management decisions.
- Facilitated communication among leadership, professional staff, contractors, and stakeholders to ensure effective service coordination.
- Assisted with project management activities, including timeline tracking, meeting coordination, documentation, and follow-up.
- Monitored records, reports, and documentation for accuracy, compliance, and adherence to agency standards.
- Supported contract administration, procurement activities, and vendor coordination.
Doctor's Communicator/Executive Assistant
Cardiovascular Consultants of Southern Delaware
2022.02 - 2024.04
- Coordinated provider operations, scheduling, communications, and administrative support functions within a multi-provider healthcare practice.
- Facilitated communication among providers, hospitals, pharmacies, patients, and external partners to ensure continuity of care.
- Trained and onboarded staff on administrative procedures, medical records management, and workflow processes.
- Maintained electronic health records and monitored data accuracy, regulatory compliance, and information integrity.
- Supported operational improvement efforts through data tracking, reporting, workflow analysis, and process enhancements.
- Developed and implemented training resources and competencies.
- Assisted leadership with administrative planning, project coordination, and staff support activities.
- Handled confidential medical records and patient information with a high degree of discretion and professionalism.
Skills
- Program Administration
- Team leadership
- Policy Development
- Quality Assurance
- Data Analysis
- Regulatory Oversight
- Contract oversight
- Microsoft Office 365
- Electronic health records management
Education
Associate degree, Business Administration and Management
York Technical Institute | York, PA
Other Leadership Experience
Assistant Manager, Futty Dutty's Bakery | Rehoboth, DE 02/2003 – 08/2009
Inpatient Clinical Secretary, Hospice of Lancaster County | Lancaster, PA 07/1999 – 01/2003
• Supervised staff, coordinated daily operations, maintained compliance with organizational policies and regulatory requirements, managed scheduling and training, prepared reports, and supported interdisciplinary teams in healthcare and service-oriented environments. Cost analysis and financial forecasting. Managed patient records, admission documents, and medical chart updates in compliance with HIPAA regulations.
Delivered on-call computer support to staff, ensuring smooth operation of scheduling and record systems.
Timeline
Senior Administrative Specialist – Executive Director's Office
State of Delaware – Division of Developmental Disabilities Services (DDDS), Stockley Center
2025.12 - Current
Administrative Specialist – Director of Habilitation & Director of Residential Services
State of Delaware – Division of Developmental Disabilities Services (DDDS), Stockley Center
2024.04 - 2026.12
Doctor's Communicator/Executive Assistant
Cardiovascular Consultants of Southern Delaware
2022.02 - 2024.04