JESSICA LLOYD

Participate in ongoing training opportunities to enhance personal knowledge of theology and child development practices. Enter work schedules and complete timesheets for approximately 24 staff members, entering the correct codes for leave requests in a timely manner to assure HR can process them by each pay period's deadline. Collaborate with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings. Deliver prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions. Train new clerks on company procedures and software tools effectively contributing to their integration into the team.

Determined family and applicant eligibility to participate in Disaster Relief program by completing intake interviews and reviewing applicant records and documents. Maintained a caseload of approximately 90 applicants. Conducted home and community visits with applicants to provide on-going support. Developed Individual Recovery Plans that includes client input. Conducted follow up visits to monitor and assess effectiveness of services provided. Maintained clients' records by compiling case notes; logging events and progress using program software. Regularly communicated progress by participating in weekly case management reviews. Prepared cases for close-out by coordinating program requirements. Provided reports and status for all cases in their portfolio as needed by program demands. Participated in workshops, seminars, education programs and other activities that promote professional growth and development.

Supported legal team with research, preparing legal documents, and maintaining over 100 files of abused children. Monitored hundreds of victims' cases from petition phase to disposition. Assisted in drafting correspondence, preparing court filings, and conducting document reviews. Ensured data accuracy in case management system, maintained confidentiality, and provided stellar client service. Maintained confidentiality in handling sensitive information while performing administrative tasks. Assisted with new employee orientations when trainers were unavailable; trained new employees on how to accurately complete administrative tasks. Entered employees time worked and submitted to HR by deadline to assure employees were paid on time.

Maintained a caseload of more than 90 probationers. Monitored and enforced court-ordered conditions to ensure compliance and reduce recidivism rates. Documented client progress, behavior, and interactions for accurate case management and reporting purposes. Maintained accurate and up-to-date case files, records, and documentation in compliance with agency policies and procedures. Recommended changes to probation or parole conditions based on offender behavior and progress, ensuring fair treatment within legal guidelines.

Supervised and monitored over 150 detainees in a secure facility, ensuring safety and compliance. Conducted regular inspections and searches to prevent contraband and maintain order. Provided crisis intervention, de-escalation, and conflict resolution among detainees. Collaborated with law enforcement and legal professionals to support court processes. Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities. Wrote daily reports and maintained logs of inmate activities and behaviors.

Assisted in production line tasks, ensuring timely and efficient completion of manufacturing processes. Collaborated with team members to meet daily production goals and maintain a safe work environment. Conducted quality checks and inspections to maintain product standards and prevent defects in thousands of tires. Utilized equipment and machinery to package, label, and transport finished products for distribution.