Jessica Neumann
Concierge USA
Ludwigschorgast
Summary
Multi-lingual professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Language
Work History
Bar Manager/ Bartender
1739 Public House
06.2012 - 1 2022
- Managed closeout process for bar 90% of time and distributed tips based on staff performance
- Double-checked any discrepancies between receipts and POS system, identifying and resolving 98% of issues
- Managed and trained bar staff to deliver exceptional dining and drinking experience to costumers
Personal Assistant to CEO
Plant Nation Landscape Design
05.2011 - 07.2014
- Addressed customer questions and concerns to promote satisfaction and continued business 98% of time.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Participated in team meetings and staff training
Real Estate Assisting Sales Coordinator
Oxford Enterprises
05.2009 - 04.2010
- Provided administrative support to President
- Assisted with showing clients land in CA
- Assisted clients with purchase orders 80% of time
- Real estate data collection and analysis
- Gained knowledge of American real estate
Education
Master of Arts -
University of Applied Sciences Cologne
CologneSkills
BudgetingTime ManagementLeadership
Sales Promotion
Customer Relations
Team Work
Timeline
Bar Manager/ Bartender
1739 Public House
06.2012 - 1 2022
Personal Assistant to CEO
Plant Nation Landscape Design
05.2011 - 07.2014
Real Estate Assisting Sales Coordinator
Oxford Enterprises
05.2009 - 04.2010
Master of Arts -
University of Applied Sciences Cologne