Jessica NY FANEVAMAMINIRINA

• Acquired hands-on experience in housekeeping, covering tasks like room cleaning, laundry, and guest interactions.
• Developed skills in maintaining cleanliness, organization, and efficient workflows to meet the high standards of the hotel industry.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

• I was responsible for the care of five children, including one with autism and two who are under six years old. This role demands a high level of responsibility, strong organizational skills, adaptability, and a solid foundation in the German language.
• Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
• Managed children's involvement in physical activities, promoting the development of their learning and social skills alongside their interactions with peers.

• I gained extensive experience in booking houses and rooms with the Homerez agency in Paris, France.
• I managed inquiries from international clients via email and phone, utilizing my proficiency in both French and English.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Guided customers through product selection, offering tailored recommendations based on individual needs.
• Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Assisted customers with understanding their bills and provided daily support during electricity or gas outages.
• Conducted follow-up calls to customers with overdue payments to facilitate resolution.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

I was responsible for market research on site to ensure better sales of the products distributed by Ucodis.

• I taught underprivileged primary school children in my country in subjects including French, English, and personal development.
• Additionally, my team assisted them with sourcing essential products for their daily needs.

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Cold Calling: Contacting potential clients who haven't shown prior interest in real estate to introduce services and gauge interest.
• Lead Generation: Identifying and qualifying leads through calls, emails, and follow-ups, including expired listings and FSBO properties.
• Database Management: Updating the contact database with accurate client information for effective follow-up and communication.
• Appointment Setting: Scheduling meetings or consultations between potential clients and agents, including property viewings and presentations.
• Market Research: Collecting information on market trends, listings, and pricing to inform team strategies.
• Follow-Up Calls: Nurturing relationships with leads after initial contact to keep the agency top-of-mind for their real estate needs.