Jessica ONeill
Lewes
Summary
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable..... worker with flexible schedule and attention to detail....just finished 6 months of front end supervisor/ manager experience at a very busy retail store....where I was responsible for all money operations and leading the front end team
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Lowes Home Improvement
Lewes
09.2025 - 02.2026
- Supervised front-end operations to ensure efficient customer service delivery.
- Managed cash register operations and ensured accurate transactions.
- Resolved customer complaints to enhance shopping experiences.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Conducted regular performance evaluations of front end personnel.
- Processed returns and exchanges according to company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
Bartender/Server
Eggspectations
Newark
08.2019 - 05.2024
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted frequent visitors by name and explained new promotions.
- Eggspectations is a very busy high pace restaurant I served and bartended at with alot of repeat costumers....I love volume, and regulars
Head Bartender
Greene Turtle
Wilmington
03.2018 - 02.2024
- Ensured accurate cash handling procedures were followed at all times.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed stock levels of all alcoholic beverages available at the bar.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Checked identification of patrons who appeared under age 30.
- Handled food orders from customers seated at the bar.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Ensured that all liquor laws were followed during service hours.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- I spent alot of time doing 3 jobs at once at the Greene Turtle through the transition of 11 GMs in 5 years....but I love bartending and serving and interacting with customers and a little extra responsibility is no problem for me.....I thrive off of volume and relationships with my guests....I also love sports as working at a sports bar was a great fit for me... as would a golf course be.....most of my customers were repeat weekly costumers....that grew into friends from gaining great relationships with them...
Education
Cosmetology - Cosmetology
Schilling-Douglas School of Hair Design
Newark, DE01-2002
Some College (No Degree) - Criminal Justice
Delaware Technical And Community College
Newark, DESkills
- Food Service
- Outgoing Personality
- Customer service expertise
- Bar service preparation
- Extensive spirits knowledge
- Extensive beer knowledge
- ABC regulations
- Outstanding customer service
- Safe serving knowledge
- Handling Difficult Customers
- Responsible Alcohol Service
- Food Running
- Menu Memorization
- Suggestive Selling
- Anticipating guest needs
- Staff training
- Cash handling
- Customer relationship management
- Financial management
- Team leadership
- Policy implementation
- Staff training and development
- Workforce management
- Operations management
- Performance evaluations
- Expectation setting
- Decision-making
- Staff development
- Staff management
Timeline
Front End Supervisor
Lowes Home Improvement
09.2025 - 02.2026
Bartender/Server
Eggspectations
08.2019 - 05.2024
Head Bartender
Greene Turtle
03.2018 - 02.2024
Cosmetology - Cosmetology
Schilling-Douglas School of Hair Design
Some College (No Degree) - Criminal Justice
Delaware Technical And Community College