Jessica Romano Ramirez
Dover
Summary
Proactive Administrative Assistant II, Coordinator, and Cashier with experience in confidentiality, customer service, and accurate record-keeping. Skilled in data entry, office administration, and client relations, promoting a positive work environment. Bringing strong communication skills and versatility to support operational success and enhance team productivity. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Casual/Seasonal Administrative Assistant II
Delaware Medicare Assistance Bureau
08.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinator
TJ Max
09.2021 - 11.2022
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Gathered and organized materials to support operations.
Cashier
Paul's Daughter Restuarant
06.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rachel Carson High School
521 West Ave, Brooklyn, NY 1122406.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Client Relations
- Confidential Document Control
- Research
- Customer and client relations
Languages
Spanish
Professional Working
Timeline
Casual/Seasonal Administrative Assistant II
Delaware Medicare Assistance Bureau
08.2022 - Current
Coordinator
TJ Max
09.2021 - 11.2022
Cashier
Paul's Daughter Restuarant
06.2019 - 10.2020
High School Diploma -
Rachel Carson High School
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