Jessica T. Lopez Lopez
Newark,DE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Motivated professional with extensive experience in customer service, sales and administrative tasks and patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full Time Administrative Assistant
Freedom Dental Health
05.2024 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Receptionist
Del-mar Roofing
08.2023 - 05.2024
- Reduced errors in document filing through meticulous organization of both physical files and electronic records within shared drives.
- Enhanced customer satisfaction by providing efficient and professional front desk support for construction clients.
- Supported accounting department with invoice processing, data entry tasks, and payment tracking to ensure timely payments from clients.
- Improved communication between departments with accurate message-taking and timely delivery to appropriate personnel.
- Collaborated with human resources to plan and execute company events, fostering a positive work environment and promoting employee engagement.
- Liaised with building maintenance staff to address any facility issues promptly, ensuring minimal disruption to daily operations.
- Prepared conference rooms for meetings, including setting up audiovisual equipment and arranging refreshments as needed.
- Collected room deposits, fees, and payments.
Dental Assisting and Treatment Coordinator
Premier Dentistry of Christiana Dr. Hung Le
03.2016 - 08.2023
- Assisted in coordinating referral appointments for specialized treatments, working closely with other dental professionals to ensure continuity of care.
- Prepared accurate dental impressions for the creation of custom restorations such as crowns, bridges, and dentures.
- Provided exceptional support during emergencies by remaining calm under pressure while assisting the dentist in stabilizing the situation.
- Promoted oral health education by demonstrating proper brushing and flossing techniques to patients of all ages.
- Maintained strict compliance with OSHA regulations while disposing of hazardous waste according to established protocols.
- Participated in continuing education courses to stay updated on industry best practices and improve overall quality of care provided.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Sales Associate
Pandora Jewelry
10.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School - Dental Assistant
Delcastle Technical High School
Wilmington, DE05.2016
Skills
- Data entry
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Appointment scheduling
- Recordkeeping
- Data organization
- Deadline oriented
- Records management
- Filing and data archiving
- Relationship building
- Mail handling
- Tech-Savvy
- Meeting planning
- Workflow optimization
- Multi-line telephone systems
- Purchase orders organization
- Letter preparation
- HIPAA compliance
- Insurance verification
- Patient care coordination
- Treatment Planning
- Exam room preparation
- Dental insurance expertise
- Dental assessment experience
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Certification
- DNAB Radiology Certified May2015 Renewed2021
- CPR Basic Life Support Certified December2018 Renewed May2023
Timeline
Full Time Administrative Assistant
Freedom Dental Health
05.2024 - Current
Receptionist
Del-mar Roofing
08.2023 - 05.2024
Sales Associate
Pandora Jewelry
10.2018 - 01.2019
Dental Assisting and Treatment Coordinator
Premier Dentistry of Christiana Dr. Hung Le
03.2016 - 08.2023
- DNAB Radiology Certified May2015 Renewed2021
- CPR Basic Life Support Certified December2018 Renewed May2023
High School - Dental Assistant
Delcastle Technical High School
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