Jessica J. Smith
10998 Delaware Ave, Laurel
Summary
With over 30 years of sales and customer service experience, I believe I would be a true asset to your company. I have an extensive knowledge of a variety of products, however I enjoy learning about new products and services. In turn, I am able to assist my customers in selecting the right merchandise for their needs.
Overview
33
33
years of professional experience
Work History
Office Associate
Tyme Builder, Inc
Seaford
05.2022 - 02.2025
- Resolved customer issues whether face-to-face, via phone or email in a professional manner.
- Maintained confidentiality of sensitive information and documents.
- Facilitated communication within the office, with employees in the field, and with our customers.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Monitored calendars and scheduled appointments for estimates, customer meetings, deliveries, and subcontractors to be on-site.
- Maintained building materials inventory by checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, and verifying deliveries.
- Conducted research and compiled all necessary documentation to acquire any needed permits, licenses, permissions, and paperwork.
- Performed general office duties, such as photocopying, printing, and scanning documents.
- Provided support to the business owner by scheduling meetings, estimates, taking notes, and preparing proposals and contracts.
- Preparing and editing company correspondence in a professional manner.
- Retrieved and delivered needed materials and supplies for building and repair projects.
- Research and purchase necessary fixtures, appliances, and building materials for projects.
Sales Associate
Sears Hometown Store
Seaford
11.2014 - 03.2020
- Correlated and filed daily paperwork and maintained all necessary files.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled customer complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed transactions using a point-of-sale system and handled returns and exchanges according to company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upsold additional items based on customer interests and needs.
HR Manager
Sears
Seaford
04.2002 - 06.2014
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Ensured compliance with all state and federal employment laws.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Conducted recruitment process for new hires, including job postings, and interviews.
- Handled employee discipline and termination to address policy infractions.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Monitored attendance records and leave requests for accuracy and completeness.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled all cash room activities, including creating daily cash deposits, reconciling cash drawer balances, and maintaining adequate cash reserves.
Sales Associate/Sales Floor Manager
Furniture Land
Delmar
10.1999 - 03.2002
- Recommended, selected and located merchandise based on customer desires.
- Assisted in visual merchandising, creating appealing displays.
- Arranged new merchandise with signage, and appealing displays to encourage customer sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Communicated sales goals and key performance indicators to employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with training, development and mentoring of sales employees.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate/Assistant Sales Manager
Sears
Seaford
06.1992 - 09.1999
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported sales manager in developing and implementing sales strategies to increase market share.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - General Studies
University of Delaware
Newark, DE05-1999
High School Diploma -
Laurel High School
Laurel, DE06-1991
Skills
- Customer Service
- Calendar management
- Bookkeeping
- Administrative assistance
- Document management
- Paperwork processing
- Operations support
- Scheduling
- Merchandising
Timeline
Office Associate
Tyme Builder, Inc
05.2022 - 02.2025
Sales Associate
Sears Hometown Store
11.2014 - 03.2020
HR Manager
Sears
04.2002 - 06.2014
Sales Associate/Sales Floor Manager
Furniture Land
10.1999 - 03.2002
Sales Associate/Assistant Sales Manager
Sears
06.1992 - 09.1999
Associate of Arts - General Studies
University of Delaware
High School Diploma -
Laurel High School
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