Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Jacqueline Quintero Figuera

Preeschool Teacher
Krefeld

Summary

Versatile and results-driven professional with extensive experience in kitchen management and customer service, notably at Pret A Manger. Excelled in reducing food waste and enhancing team collaboration, demonstrating strong problem-solving abilities and leadership skills. Proven track record in improving operational efficiency and fostering a positive work environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Kitchen Manager

Pret A Manger
07.2023 - 07.2024
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.

Chef Assistant

Tourigalho
01.2018 - 02.2022
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Supported senior chefs with creative meal planning and recipe development.
  • Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.

Receptionist

Travelodge Hotel
01.2013 - 01.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.

Pharmacy Assistant

SAAS Pharmacy
11.2008 - 11.2012
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.

Call Center Representative

Movistar
01.2005 - 03.2008
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Bachelor in Education - Preeschool Steacher

IUTAR
Venezuela
04.2001 -

Skills

Expediting Orders

Kitchen Management

Food Safety

Food Preparation

Customer Service

Problem-Solving

Cleaning and sanitation

Operations Management

Product Rotation

Food production management

Employee monitoring

Problem-solving abilities

Team Leadership

Timeline

Kitchen Manager

Pret A Manger
07.2023 - 07.2024

Chef Assistant

Tourigalho
01.2018 - 02.2022

Receptionist

Travelodge Hotel
01.2013 - 01.2016

Pharmacy Assistant

SAAS Pharmacy
11.2008 - 11.2012

Call Center Representative

Movistar
01.2005 - 03.2008

Bachelor in Education - Preeschool Steacher

IUTAR
04.2001 -

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Jessica Jacqueline Quintero FigueraPreeschool Teacher