Jesus Martinez

• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Provided primary customer support to internal and external customers.
• Maintained and managed customer files and databases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Gathered and reviewed information to generate management reports and support team decision-making.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Collected and analyzed customer information to prepare product or service reports.

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Directed after-school tutoring and mentoring program serving elementary school students.
• Supervised learning groups of students in classroom stations.
• Planned and implemented integrated lessons to meet national standards.
• Collected, arranged and input information into database system.
• Generated reports detailing findings and recommendations.

• Assist the CEO in general activities
• Translator between the working staff and CEO
• Market Research in order to improve business
• Developing the whole project of the Champions Cafe
• Running interviews for new staff members
• General Accountancy.

• Daily evaluation of the business operation
• Directly in charge of the responsibilities and tasks of the staff members
• Evaluate and improve the daily performance of the staff
• Planning and Organizing weekly or monthly marketing activities to attract more customers
• Managing social media.

• Direct contact with suppliers.
• In charge of stock and restocking.
• Simple accountancy including daily, weekly and monthly reports.
• Improving skills at costumer service.
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• Daily reports of the merchandise stock holding in storage
• Data analysis of restocking
• Direct comunication with suppliers and costumers
• Directly in charge of the responsibilities and tasks of the staff members.

• Direct responsible for organization and preparation of the daily resources needed by the teachers
• Uploading data base to the school system
• Responsible of the management as well restocking of school resources
• General office clerk dutties.

Economics focus on Business Management