Katharina Senjor
Summary
A highly organized and motivated professional with extensive experience in the hospitality and event catering industry. Strong skills in customer service, team management, and operational coordination, gained through managing food stalls at major festivals and events. Demonstrates excellent problem-solving abilities, flexibility, and a customer-oriented approach. With a solid background in managing teams, maintaining high standards of quality, and ensuring smooth daily operations. Eager to continue developing my skills and knowledge.
Overview
17
17
years of professional experience
Work History
Manager on Duty
Axel Berner Marktevent
05.2022 - 08.2024
- Managed operations for a busy food stall, overseeing staff, inventory, and customer service during both summer and winter festivals.
- Ensured high-quality service, efficient day-to-day operations, and handled peak times with a focus on customer satisfaction and team coordination.
- Managed logistics, stock control, and maintained a positive working environment for staff and customers alike.
- Trained employees in essential job functions.
- Facilitated conflict resolution among team members, promoting harmonious workplace.
Social Worker
Komm Rum E.V.
10.2020 - 05.2022
- Provided outreach and support to individuals experiencing homelessness, focusing on stabilization, reintegration, and empowerment.
- Worked closely with community organizations, maintained case files, and supported clients in accessing essential resources and services.
Various Gastronomy and Hospitality Positions
Bakery, Self Service Restaurant, Bowl Restaurant
04.2007 - 09.2020
- Gained extensive experience in different food service settings.
- Assisted with food preparation, maintained cleanliness, and provided high-quality service during peak times, always ensuring customer satisfaction.
Education
Bachelor of Arts - Social Work
Katholische Stiftungshochschule
Munich, Germany10-2019
Skills
- Customer service focus
- Staff management, training and development
- Skilled in maintaining a warm and courteous approach with colleagues and clients
- Strong focus on optimizing processes and improving operational efficiency
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
French
Beginner (A1)
Timeline
Manager on Duty
Axel Berner Marktevent
05.2022 - 08.2024
Social Worker
Komm Rum E.V.
10.2020 - 05.2022
Various Gastronomy and Hospitality Positions
Bakery, Self Service Restaurant, Bowl Restaurant
04.2007 - 09.2020
Bachelor of Arts - Social Work
Katholische Stiftungshochschule
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