Jiaqi Zhang

As a working student for DMG MORI Global IT-Helpdesk, I was responsible for managing and optimising the company's Customer Relationship Management (CRM) system. My main responsibilities included:

• Maintaining and updating data in the CRM system on a daily basis to ensure accuracy and completeness.
• Handling an average of 20 tickets per day, resolving user issues and providing technical support in a timely manner.
• Conduct training for the student team to improve their understanding and use of the CRM system.
• Work with all company departments to ensure smooth implementation and continuous improvement of the CRM solution.

As one of the three co-leaders of the ‘Pauken Deutsch 100 seconds of news listening’ project, successfully initiated and promoted the start-up programm:

• Responsible for the recruitment of teachers and successfully recruited 2 highly qualified teachers.
• Successfully reached more than 500 potential customers through a multi-channel marketing strategy.
• Implemented a strictly content vetting process to ensure 100% content quality.
• Grew the number of participant engagements from 0 to 38 within two months, and stabilised at around 60 in the late stages of the internship, significantly increasing the visibility and engagement of the project.