Jiayue Pan
Frankfurt am Main
Overview
3
3
years of professional experience
Work History
Operations Assistant
DEKE Technology Co., Ltd.
03.2025 - 05.2025
- Solved problems timely and effectively, ensuring customer satisfaction. Managed approximately 30 incoming emails per day from customers.
- Supported marketing efforts by coordinating logistics for promotional events and product launches. Conducted weekly competitor analysis by monitoring 5+ key rivals, analyzing their product features, pricing, and customer reviews on Amazon.
- Maintained a 99.8% accuracy rate in invoice and payment processing, safeguarding against financial discrepancies and preventing potential sales platform compliance issues that could disrupt cash flow.
Intern
Bank of Communications,Personal Financial Services Department
07.2022 - 08.2022
- Managed a database of 1,500+ client profiles, ensuring 100% accuracy and adherence to financial regulations. Leveraged advanced Excel features to streamline the document management system, reducing retrieval times by 25%.
- Supported the end-to-end execution of promotional campaigns for banking services. Collaborated with marketing to develop localized strategies, contributing to a 10% growth in customer acquisition.
Education
Master of Science - Management
Frankfurt School Of Finance&Management
Frankfurt Am Main, Germany 04.2001 -
Bachelor of Arts - German Language And Literature
Dalian University of Foreign Languages
04.2001 -
Skills
Microsoft Excel
Chinese: Mother tongue
Python programming
English:C1
R Language
German:B2
Timeline
Operations Assistant
DEKE Technology Co., Ltd.
03.2025 - 05.2025
Intern
Bank of Communications,Personal Financial Services Department
07.2022 - 08.2022
Master of Science - Management
Frankfurt School Of Finance&Management
04.2001 -
Bachelor of Arts - German Language And Literature
Dalian University of Foreign Languages
04.2001 -