Ji Hyun Chung
Deputy AML Officer
Frankfurt am Main,HE
Work Preference
Summary
AML and Compliance professional with strong expertise in sanctions monitoring, transaction surveillance, and regulatory audit preparation within the banking sector. Proven experience at KEB Hana Bank (D) AG, specializing in transaction monitoring, customer due diligence, and AML/KYC compliance. Successfully contributed to reducing audit findings and enhancing internal compliance training. Skilled in analyzing financial data, updating KYC policies, and collaborating with system developers to improve efficiency. Recognized for critical thinking, problem-solving, and structured work methods, ensuring operational excellence and regulatory adherence in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
7
7
years of post-secondary education
Work History
Deputy AML Officer
KEB Hana Bank (D) AG
03.2024 - Current
- Monitored approx. 20,000 monthly transactions for sanctions and embargo compliance.
- Investigated accounts for potential money laundering and financial crime risks.
- Supported regulatory audits in 2023 and 2024, reducing audit findings significantly.
- Reviewed customer documentation and revised KYC manuals in line with regulatory updates.
- Collaborated with headquarters on system development and user testing.
- Conducted internal AML/sanctions training for staff and implemented process improvements.
Customer Service Associate
KEB Hana Bank (D) AG
04.2022 - 02.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Processed SWIFT, Target2, SEPA and FX
- Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), managed updates to client data.
- Prepared external reports such as FATCA /CRS report, Z4 report
- Supported documents for AWV audit
Accounting Assistant
LX Pantos Germany GmbH
01.2022 - 03.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Store Manager
EUKO FnB GmbH
07.2020 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enhanced customer service skills of staff, conducting regular training sessions on hospitality and customer engagement techniques.
- Reviewed and approved employee schedules and timesheets.
Service Manager
Jung Garten Koreanisch BBQ
04.2018 - 07.2020
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
Education
Bachelor of Arts - Music
Ewha Womans University
Seoul, Rep. Of Korea 03.2011 - 02.2018
Skills
Transaction monitoring
Certification
CERTIFIED KNOW YOUR CUSTOMER ASSOCIATE- ACAMS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
German
Intermediate (B1)
Korean
Bilingual or Proficient (C2)
Timeline
Deputy AML Officer
KEB Hana Bank (D) AG
03.2024 - Current
CERTIFIED KNOW YOUR CUSTOMER ASSOCIATE- ACAMS
12-2023
Customer Service Associate
KEB Hana Bank (D) AG
04.2022 - 02.2024
Accounting Assistant
LX Pantos Germany GmbH
01.2022 - 03.2022
Store Manager
EUKO FnB GmbH
07.2020 - 12.2021
Service Manager
Jung Garten Koreanisch BBQ
04.2018 - 07.2020
Bachelor of Arts - Music
Ewha Womans University
03.2011 - 02.2018
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