Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Worrilow

Middletown

Summary

Dynamic and resourceful Personal Banker at PNC Bank, recognized for exceptional customer service and fraud detection expertise. Proven ability to cross-sell financial products, enhancing client satisfaction and driving sales. Strong organizational skills and effective communication fostered lasting relationships, contributing to a reputation for integrity and teamwork in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Personal Banker

PNC Bank
Bear
01.2019 - 07.2025
  • Researched customer inquiries and reported findings in a timely manner.
  • Conducted account openings and closings for clients.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Analyzed financial documents provided by customers to determine their needs.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Advised customers on various financial products available from the bank.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Promoted additional bank services through personal contact with customers.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Processed loan applications according to established guidelines.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.

Administrative Assistant

Ashley Home store (corporate office)
Newark
01.2017 - 01.2018
  • Managed office supplies inventory, placing orders as needed to maintain stock levels.
  • Developed filing systems for confidential documents, ensuring efficient record-keeping.
  • Composed various written correspondence, including letters, memos, and reports for management.
  • Maintained customer database systems, ensuring accurate contact information.
  • Responded to customer inquiries regarding products and services offered by company.
  • Entered data into spreadsheets using Microsoft Excel to facilitate reporting.
  • Provided administrative support to executive team by scheduling meetings and managing calendars.

Assistant Store Manager

Peebles
Pennsville
01.2016 - 01.2017
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided training to new employees on company policies and procedures.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Education

Cosmetology degree -

P&B Cosmetology School
Camden, NJ

High School Diploma -

Kingsway High School
Swedesboro, NJ

Skills

  • Confident, resourceful and versatile team player with the ability to master new roles, responsibilities, technology and environments
  • Strong organizational and problem-solving skills with exceptional oral and written communication capabilities
  • Reputation for high integrity, strong work ethics and teamwork
  • Demonstrated interpersonal skills, professionalism, ability to interact face-to-face with individuals
  • Customer service
  • Fraud detection
  • Cross-selling techniques
  • Financial analysis
  • Loan processing
  • Account management
  • Regulatory compliance
  • Sales reporting
  • Effective communication
  • Team collaboration
  • Problem solving
  • Financial services
  • Cross-selling and upselling
  • Financial advising
  • Financial planning
  • Cash vault audit
  • Verbal and written communication
  • Fraud prevention
  • Banking regulations
  • Customer satisfaction
  • Teller support

Timeline

Personal Banker

PNC Bank
01.2019 - 07.2025

Administrative Assistant

Ashley Home store (corporate office)
01.2017 - 01.2018

Assistant Store Manager

Peebles
01.2016 - 01.2017

Cosmetology degree -

P&B Cosmetology School

High School Diploma -

Kingsway High School

Similar Profiles

CREATE PROFILE
Jill Worrilow