Jillynne Dougherty
Smyrna
Summary
Positive and cooperative team member with a strong commitment to teamwork, customer service, and reliability. Skilled in handling tasks efficiently and accurately, maintaining clean and organized environments, and managing transactions. Dedicated to contributing to a positive team atmosphere and delivering excellent customer experiences."
Overview
4
4
years of professional experience
Work History
Dunkin Donuts Crew Member
Dunkin' Donuts
09.2023 - Current
- Maintained cleanliness and organization of dining and work areas to meet health and appearance standards.
- Took orders, prepared meals, and beverages, and handled transactions efficiently in a fast-paced environment.
- Demonstrated strong multitasking abilities while maintaining accuracy and quality.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Supported inventory management efforts by accurately tracking stock levels, and reporting low supplies.
- Built customer loyalty by remembering regular customers' preferences, and offering personalized recommendations.
- Experience in opening shift, mid shift, and closing shift.
Walmart Associate
Walmart
03.2023 - 08.2023
- Participated in stocking, organizing, and heavy lifting to maintain product availability.
- Assisted in managing inventory levels using Walmart's inventory management system.
- Executed daily merchandising tasks to optimize product placement and visibility.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Collected, arranged, and input information into a digital database.
- Monitored shelf levels to ensure proper stocking strategies when items needed restocking.
Counter Associate
Wash Day
03.2022 - 04.2023
- Conducted quality checks on laundered items to ensure high standards of service delivery.
- Trained new associates on operational procedures and customer service standards.
- Utilized strong communication skills for clear correspondence with both customers and colleagues, fostering better relationships.
- Operated computer systems to locate inventory and place orders, with exceptional computer and keyboarding skills.
- Accurately handled cash transactions, maintaining proper cash handling procedures and reducing discrepancies in the register.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Experience with opening, mid, and closing shifts.
Education
No Degree - Nursing
Delaware Technical Community College
DE05-2028
High School Diploma -
Smyrna High School
Smyrna, DE05-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking in fast paced environments
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Taking orders
- Interactive communication skills
- Drive-thru operations
- Heavy lifting
- Store opening and closing
- Creativity and innovation
- Leadership qualities
- Telephone etiquette
- Cleaning and organization
Timeline
Dunkin Donuts Crew Member
Dunkin' Donuts
09.2023 - Current
Walmart Associate
Walmart
03.2023 - 08.2023
Counter Associate
Wash Day
03.2022 - 04.2023
No Degree - Nursing
Delaware Technical Community College
High School Diploma -
Smyrna High School