Jisca Roche
Delmar
Summary
Professional with strong background in Case Management /CHW, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Health/Human Services Case Manager II
DHSS (TASC)
Georgetown, DE
2025 - Current
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Coordinated with community resources and agencies to facilitate access to essential services.
- Monitored client progress and adjusted service plans based on ongoing evaluations.
- Educated clients on available resources, enhancing their self-sufficiency and empowerment.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Case Manager/CHW
Dorcas Salvation Foundation
Laurel, DE
01.2023 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
Associate of Science - Nursing
Jersey College
Jacksonville, FL06.2021
Associate of Science - Medical Billing & Coding
ITT Technical Institute
Everett, WA01.2017
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Community outreach
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Community Health Worker Training - 2024
- Chronic illnesses coach 2023
- Naloxone Narcan training and certificate 2023
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Case Manager/CHW
Dorcas Salvation Foundation
01.2023 - Current
Associate of Science - Nursing
Jersey College
Associate of Science - Medical Billing & Coding
ITT Technical Institute
Health/Human Services Case Manager II
DHSS (TASC)
2025 - Current