Jo Ann Heyer
Finance
Eschenbach
Summary
Highly skilled and detail-oriented finance professional with a Bachelor's degree in Finance and extensive experience in financial services, inventory management, and customer relations. Proven ability to manage complex financial transactions, including account management, cash handling, and loan processing, while ensuring accuracy and compliance with regulatory standards. Strong administrative and accounting skills, with a track record of efficiently handling reports, inventory control, and reconciliations. Bilingual in English and Spanish, adept at delivering exceptional customer service, building relationships, and providing tailored financial solutions. A versatile team player with leadership experience, capable of guiding less experienced staff and contributing to operational success in dynamic environments.
Overview
8
8
years of professional experience
Work History
Banking Service Specialist
Community Bank NA
01.2022 - Current
- Customer Financial Services: Provided personalized financial solutions by identifying customer needs and offering a range of standard products, including cashing checks, processing deposits, currency exchange, and local bill payments.
- Transaction Processing: Handled loan payments, wire transfers, and ATM servicing, while ensuring accuracy in balancing cash holdings daily.
- Cash Management: Maintained adequate cash supply, performed cash counts, and assisted with cash shipment and ATM replenishment under dual control and security measures.
- Account Management: Opened, closed, and maintained individual and organizational accounts, including certificates of deposit, savings, and checking accounts, and handled account maintenance tasks like stop payments and service cancellations.
- Loan and Account Services: Processed standard loans through automated software and assisted customers with online and mobile banking inquiries.
- Compliance & Security: Adhered to regulatory compliance, including fraud prevention and anti-money laundering policies, while ensuring secure handling of confidential information and sensitive financial documents.
- Report & Inventory Management: Assisted in generating end-of-day reports, conducted financial paper inventories, and reconciled logs for financial documents and checks.
- Customer Engagement: Acted as Lobby Leader, building rapport with customers, identifying referral opportunities, and contributing to community engagement activities.
- Training & Leadership: Provided guidance to new hires and less experienced associates, staying up-to-date on policy and procedural changes.
- Operational Support: Assisted with night depository processing, mail preparation, and records retention, ensuring smooth banking operations.
Inventory Control Associate ICA
AAFES Exchange
06.2021 - 12.2021
- Coordinated inventory management to optimize stock levels, minimize merchandise outages, and reduce excess, contributing to improved financial efficiency and cost control.
- Enhanced customer satisfaction by delivering tailored shopping experiences, assessing customer needs, and offering personalized solutions to boost customer retention and sales revenue.
- Analyzed inventory and sales reports, monitoring merchandise turnover, slow-moving items, and promotional products, and provided actionable recommendations to management for financial decision-making.
- Executed and managed pricing adjustments and product shelving in accordance with financial targets, ensuring proper alignment with sales strategies and profitability goals.
- Led all store ordering operations, including vendor, emergency, and customer convenience orders, while maintaining cost-effective inventory practices.
- Managed stockroom operations, including vendor returns, scanning, and staging, ensuring accurate inventory reporting and financial tracking.
- Promoted corporate programs, including the Military Star credit card and Exchange protection plans, driving increased revenue and customer loyalty.
- Ensured compliance with financial, safety, and security regulations, implementing loss prevention measures to safeguard store assets, cash, and inventory.
Cash Cage Clerk
AAFES Exchange
10.2018 - 06.2021
- Accurately processed payments, including cash, checks, and electronic transactions, ensuring secure money handling procedures.
- Provided excellent customer service support at Central Checkout, assisting with inquiries and resolving payment-related issues.
- Calculated and documented total payments for concessionaires, ensuring accuracy and timely reporting.
- Managed and dispensed change for vending machines, maintaining proper cash flow.
- Compiled and processed daily financial reports for management, contributing to accurate financial oversight.
- Performed data entry and updates in the IGLAS system to ensure up-to-date financial records.
- Maintained detailed balance sheets, regularly auditing financial data for discrepancies.
- Proficiently managed and operated the EPOS system to compute and record all transactions, ensuring seamless operations.
- Reconciled cashier accounts daily, verifying cash amounts and addressing any discrepancies to ensure compliance with financial policies.
- Assisted management with financial audits and provided insights on cash handling best practices.
Mobile Field Exchange (MFE) Manager
AAFES Exchange
02.2021 - 04.2021
- Managed the ordering and receiving of merchandise, ensuring accurate inventory control and timely restocking of products.
- Monitored and prepared daily sales reports, utilizing the ASAP system to track and analyze performance metrics.
- Oversaw price change execution, including the release and communication of updated pricing to staff and customers.
- Coordinated all sales events, promotions, and clearance specials, driving increased revenue and customer engagement.
- Collaborated with trade marketing teams to ensure effective product placement and promotional strategies.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and maintaining positive client relationships.
- Handled administrative duties, including scheduling, staff coordination, and maintaining operational records to ensure smooth field operations.
Bank Endorsement Officer
Seguros Del Pais
10.2016 - 02.2018
- Managed the reception and oversight of bank endorsements for loan agreements, ensuring timely and accurate processing.
- Led the process for insurance renewals and cancellations, collaborating with internal teams and external stakeholders to ensure compliance with company policies and legal requirements.
- Prepared and maintained progress charts, detailed reports, and metrics for management review, contributing to data-driven decision-making.
- Assisted management with administrative tasks, including the coordination of meetings, documentation, and follow-up actions.
- Supported clients by addressing inquiries related to insurance policies, endorsements, and claims, providing clear communication and issue resolution.
- Ensured the accurate handling and updating of client records in company databases, contributing to operational efficiency.
Education
Bachelor of Science - Finance
Universidad Tecnologica De Centroamerica, UNITEC
Honduras06.2017
Skills
Service standard compliance
Customer RMA management
Report creation
Spreadsheets
Microsoft Office
Problem Resolution
Problem-solving abilities
Microsoft Excel
Customer Service
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Banking Service Specialist
Community Bank NA
01.2022 - Current
Inventory Control Associate ICA
AAFES Exchange
06.2021 - 12.2021
Mobile Field Exchange (MFE) Manager
AAFES Exchange
02.2021 - 04.2021
Cash Cage Clerk
AAFES Exchange
10.2018 - 06.2021
Bank Endorsement Officer
Seguros Del Pais
10.2016 - 02.2018
Bachelor of Science - Finance
Universidad Tecnologica De Centroamerica, UNITEC
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