Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanna Pirttioja

Joanna Pirttioja

Mijas Costa

Summary

Hardworking Collections Specialist with 3+ of experience in customer service industry. Strong researcher with top-notch follow-through and meticulous attention to detail. Adept at handling every kind of situation via phone, mail and email. Skilled in resolving collection issues, agreeing repayment arrangements, correcting discrepancies or short payments.

Overview

4
4
years of professional experience

Work History

Debt Collector

Intrum Oy
02.2022 - Current
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Supported and coached collegues with their daily tasks.
  • Trained new employees in specific job requirements.

Customer Service Sales Representative

Barona
01.2021 - 01.2022
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Listened to clients and introduced solutions to satisfy business and personal needs.

Hotel Receptionist Trainee

Break Sokos Hotel Flamingo
08.2020 - 10.2020
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Customer Service Cashier

R-Kioski
02.2020 - 07.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.

Education

Vocational Qualification in Tourism Industry - Receptionist

Perho Culinary, Tourism & Business College
Helsinki
10.2020

High School Diploma -

Lumon Lukio
Vantaa
06.2018

Skills

  • Call Center Experience
  • Customer Service and Assistance
  • Proficiency in Microsoft Office, Excel
  • Hospitality Services
  • Coaching and Development

Languages

Finnish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Swedish
Intermediate (B1)

Timeline

Debt Collector

Intrum Oy
02.2022 - Current

Customer Service Sales Representative

Barona
01.2021 - 01.2022

Hotel Receptionist Trainee

Break Sokos Hotel Flamingo
08.2020 - 10.2020

Customer Service Cashier

R-Kioski
02.2020 - 07.2020

Vocational Qualification in Tourism Industry - Receptionist

Perho Culinary, Tourism & Business College

High School Diploma -

Lumon Lukio

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Joanna Pirttioja