Job Thomson Toka Tami

• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

A complete redesign of Deconta Group's digital platform
was undertaken. Expertise in web development was
applied to create a responsive, user-friendly website.

Established best practices for secure coding, reducing vulnerability risks within the application.

• Performed administration tasks to support professor's academic, research and operational needs.
• Answered student questions and concerns, taking phone calls and replying to emails.
• Used database and data entry software to update student information.
• Developed study programmes to achieve department objectives and meet key curriculum requirements.

• Acquired new skills by shadowing senior staff.
• Employed strong attention to detail and problem-solving skills to complete assigned tasks on time and to quality specifications.
• Examined products for faults using diagnostic tools and techniques and escalated identified issues to supervisors for guidance.

• Coordinated review of contractors schedules and submission of shop drawings and samples.
• Created professional, to-scale sketches to communicate and clarify special requirements.
• Conducted and documented site visits, maintaining adherence to budgets and timeframes.
• Confirmed construction against drawings and designs with team of builders, maintaining quality standards.