Jody Eschelweck
Newark
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Collections Agent
Sallie Mae Corporation
Newark
11.2010 - Current
- Managed customer accounts to ensure timely payment and compliance.
- Communicated with clients to resolve payment issues and disputes.
- Utilized collections software to track account statuses and interactions.
- Educated customers on repayment options and financial assistance programs.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Updated account status records and collection efforts.
Education
Bachelor of Science - Business Administration
Delaware State University
Dover, DE 09.1980 - 05.1983
Skills
- Collections software
- Debt negotiation
- Account management
- Payment processing
- Regulatory compliance
- Customer relationship management
- Conflict resolution
- Financial education
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Repayment plan structuring
- Fair debt practices
- Collections process improvement
- Payment arrangement
- Collections regulatory guidelines
- Billing and collections best practices
- Aged account reporting
- Skip tracing
- Delinquent account management
Accomplishments
High honor roll 1982-1983
Affiliations
Exercise classes such as spin and step aerobics
Timeline
Collections Agent
Sallie Mae Corporation
11.2010 - Current
Bachelor of Science - Business Administration
Delaware State University
09.1980 - 05.1983