Joerg Lehnert

As an audio-video conference technician, Joerg is a professional systems engineer who has specialized in the design, installation, configuration, and maintenance of AV systems through various advanced training courses, particularly within conference and meeting environments. He ensures, with his Qvest AVC Team, that sound and video systems function seamlessly, enabling effective communication and presentations during conferences and other events.

Joerg's activities were as follows:

• System design and installation: Design and implementation of AV and conference systems tailored to specific customer requirements, including the selection of suitable equipment and ensuring standard-compliant cabling and wiring.
• Equipment management: Management and maintenance of AV equipment to ensure that it is in perfect condition and ready for use.
• Troubleshooting and support: Proactively diagnosing and resolving technical issues with AV equipment to ensure smooth operation.
• Event support: Providing on-site support during conferences, managing audio and video during presentations, and ensuring smooth transitions between speakers.
• Documentation: Creating and maintaining documentation such as user manuals and maintenance manuals for the new AV systems.
• Collaboration: Working with other teams, such as the IT department, manufacturers, and event organizers, to ensure that the AV systems integrate seamlessly with other technologies and meet the requirements of customer events.

As an RMA service agent, Joerg handles the process of returning merchandise, typically for repair or replacement. This involves managing the entire return process, from receiving the return request to tracking the returned item, and potentially coordinating repairs or replacements. Essentially, Joerg acts as a point of contact for customers initiating returns, and ensures the process is handled efficiently. Joerg's activities were as follows:

• Receiving and processing returns:

RMA service agents are responsible for receiving return requests, verifying eligibility (e.g., warranty status), and initiating the return authorization process.

• Tracking and coordination:

Track the returned item's location and status, coordinating with different departments or external vendors for repairs or replacements.

• Customer communication:

As an RMA service agent, Joerg communicates with customers regarding the status of their return, addresses any questions or concerns, and ensures a positive customer experience.

• Data management:

Joerg was also responsible for maintaining records of returned items, repair costs, and other relevant data for reporting and analysis.

As a field service technician at BK Group, Joerg was a technical expert who installed, maintained, and repaired store fixtures, ventilation systems, electrical store equipment, and security systems for well-known retail customers on-site. Essentially, Joerg's service assignments involved visiting customer sites to troubleshoot problems, carry out repairs, and provide technical support. His work could encompass everything from basic maintenance to complex system installations and repairs. Joerg's activities were as follows:

• Maintenance and Repairs:

Perform routine maintenance, troubleshoot issues, and repair faulty equipment or systems.

• Customer Support:

Provide technical support and training to customers on the proper use and maintenance of equipment.

• Troubleshooting and Problem Solving:

Identify and resolve technical problems, requiring strong analytical and problem-solving skills.

• Documentation:

Document maintenance activities, repairs, and system upgrades.

• Collaboration:

Collaborate with product management and development teams to address customer issues.

• Training:

Train customers or other company personnel on the proper use and maintenance of equipment.

Joerg's activities were as follows:

• Operational and strategic management of the company
• Technical and disciplinary management of up to six employees.
• Coordination of the merger of administration and production.
• Reorganization of production and production processes, including material planning.
• Representation of the company at the management level vis-à-vis key accounts and business partners.
• Implementation of the Thermicom business model, including corporate culture and corporate identity, and management and coordination of all sales activities.