Summary
Overview
Work History
Education
Skills
Certification
K-Pop, K-Drama, K-Beauty
Languages
Timeline
Generic
Johanna Abrajano

Johanna Abrajano

Duisburg

Summary

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Executive Assistant to Head of Groupsecurity

RWE AG
07.2023 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Administrative Assistant

Page Personel (Deutschland) GmbH
04.2023 - 06.2023
  • Administrative and organizational support to the CISO & the Cyber Security Team Department
  • Planning and coordination of meetings, events, workshops etc.
  • Creation of presentations (PowerPoint and Excel)
  • Written & verbal correspondence with Clients and PAs of different Departments in German and English.
  • Planning, booking & organizing Travel & Hotel stay for the CISO
  • Participation in general administration and coordination of activities within the Team and support to the individual Team member.
  • Verifying and correcting Invoices for final admission to the finance department.
  • Scheduling Meetings for the CISO
  • Creating order for office materials
  • Calendar Management for the CISO

Sabatical

n/a
12.2022 - 03.2023

Management Assistant

Boston Consulting Group
08.2022 - 12.2022
  • Communicating and scheduling appointments with Partners, Associates
  • Scheduling Team meetings
  • Scheduling travel
  • Booking accommodations
  • Arranging car pick-ups & drop offs
  • Processes travel expenses and maintains accurate records as necessary
  • Calendar Management

Sales Associate for Wholesales & Retail, Region UK

Zippo GmbH
02.2021 - 07.2022
  • Placing orders for wholesales & retail business
  • Correspondence with customers via email and phone
  • Working closely with the logistics & accounting department
  • Data entry
  • Customer profile maintenance
  • Creating new customer accounts
  • Providing customer service by assisting customer with item inquiry, stock availability & providing tracking numbers.
  • Complaint management
  • Checking Invoices

Junior Secretary / Convention Sales Secretary

Lindner Hotels AG
10.2019 - 04.2020
  • Handling and distributing Mail
  • Email Correspondence
  • Assisting of Managing Appointments of the CEO & Board members
  • Bookings Hotel rooms and Flights of the CEO & Board members
  • Purchasing office equipment
  • Managing & completing travel expenses, corresponding to accounting
  • Creating meeting /banquets
  • Billing
  • Meeting with guests
  • Property sighting of banquet hall / meeting rooms
  • Working together with service staff and f&b staff
  • Creating proposals (national and international) for private banquets and business meetings
  • Conference room allocation
  • Creating company signage for conference rooms
  • Email Correspondence
  • Checking of the Meeting rooms and equipment
  • Checking and sending out Invoices
  • Creating of BEOs

Front Desk Agent / Banquet Sales Coordinator

Wyndham Duisburger Hof
06.2018 - 09.2019
  • Creating meeting /banquets
  • Billing
  • Meeting with guests
  • Property sighting of banquet hall / meeting rooms
  • Working together with service staff and f&b staff
  • Creating proposals (national and international) for private banquets and business meetings
  • Conference room allocation
  • Creating company signage for conference rooms
  • - check in and outs
  • - guest services
  • - creating reservations
  • - third party billing
  • - customer care
  • - handling of guest laundry
  • - controlling of room charges
  • - cashiering

Preparation to Go Back to Germany

n/a
03.2018 - 05.2018

Restaurant Assistant Manager

TESTA
09.2017 - 02.2018
  • Creating Reservations
  • Attending Guest needs
  • Complaints solving
  • Scheduling
  • Hiring of bar and server staff
  • Planning shift schedule
  • Inventory
  • Billing
  • Check on time sheets / punch ins
  • Opening and closing of business

Reservations Agent

The Beverly Hills Hotel & Hotel Bel Air
01.2013 - 06.2017
  • Creating Reservations
  • Room allocations for individual guests
  • Third Party billing i.e. Expedia, Travelocity etc.
  • Data Entry
  • Selling Rooms / Suites
  • Upselling on Suites
  • Communication to Front Desk, Sales, Restaurant & Concierge in regards to Guests’ needs
  • Action on traces
  • -Placing amenities for Guest
  • Taking care of VIP reservations together with the Sales department

Front Desk Assistant Manager / Asst. Mgr. Groups

The Wilshire Hotel
03.2011 - 06.2012
  • Creating Contract to Wholesalers
  • Room Type allocations for group
  • Data Entry
  • Creating Group Blocks & Routings
  • Airline Crew Billing
  • Wholesaler Billing
  • Checking in and Checking out of Guest rooms
  • Third Party Billing i.e. Expedia, Travelocity etc.
  • Handling guest complaints / guest compensations
  • Room allocation for individual guest, groups and airline crew
  • Posting and Adjusting of charges
  • Managing Staff member
  • Airline Crew Billing
  • Payroll
  • Creating Schedules
  • Managing Bank

Lead Front Desk Agent / Housekeeping Manager

Sunset Tower Hotel
04.2008 - 02.2011
  • Checking Rooms for their status
  • Preparing daily Schedule
  • Task Assignment for Room Attendants
  • Work Assignment for Housemen
  • Payroll
  • Managing Inventory of F & B Linens
  • Corresponding with offsite laundry for guest laundry
  • Managing Schedule for Room Attendants and Housemen
  • Monitoring in House Laundry
  • Weekly Inventory
  • Observing Room Status to notify Room Attendants of changes
  • Ordering and Receiving Deliveries
  • Inspecting Rooms and Suites
  • Assigning and Organizing Uniforms to all Employees
  • Corresponding with Supervisors about the “all over status” in the Hotel
  • -Checking work of Supervisors, Room Attendants and as well the Housemen
  • -Corresponding with the Front Desk of statuses of the rooms
  • -Managing Lost and Found Department for the Hotel and public Areas
  • -Managing “up-keep” and Maintenance of the Hotel Rooms, Suites and public Areas
  • Checked-in / checked-out Hotel Guests
  • Booked and confirmed Hotel & Restaurant Reservations
  • Booked Rental Cars, Tours and Flights
  • Received high volume of incoming calls
  • Responded to guest and caller inquiries
  • Billing of Hotel Rooms
  • Third Party Billing
  • Handled and balanced a cash drawer
  • Greeting Guest promptly and delivering a friendly and efficient service
  • Dealing with Guests requests and Complaints in an efficient and timely manner
  • Managing Guest Services
  • Room Allocation
  • Corresponding with Housekeeping of House/Room Status
  • Support of Training of new Agents

Elderly Caregiver

Independent Contractor
02.2006 - 03.2008
  • Provided day to day care for elderly and disabled
  • Prepared meals
  • Monitoring of Medication
  • Provided Help with mobility
  • Provided housekeeping duties
  • Laundry cleaned and organized
  • Accompany to Doctors Appointments

Live-In Caregiver

Caring Companions
03.2003 - 02.2006
  • Provided day to day care for elderly and disabled
  • Prepared meals & medications
    assisted with physio therapy instructed by the physio therapist
  • Managed housekeeping duties
    handled laundry, cleaned and organized
  • Accomplished household chores on daily basis
  • Accompanied to Doctor's visit
  • Groceries
  • Provided companionship

Bookkeeper-/ Accounting

Dr. David York, Dental Office
01.2002 - 02.2003
  • Organized and filed incoming invoices
  • Logged in Accounts Receivable / Payable transactions into dental office journals
  • Prepared Accounts Payable checks for deposit
  • Created summary spreadsheets for reporting

Lead Secretary / Executive Assistant

Gess & Partner
12.2000 - 09.2001
  • Received high volume of incoming calls.
  • Performed personal assistant duties for Management
  • Prepared documents and reports using Microsoft Office
  • Received / Sent Outlook email.
  • Organized and distributed incoming daily mail
  • Booked travel itinerary for Management

Receptionist

Tria Software AG
01.2000 - 11.2000
  • Received high volume of incoming calls.
  • Greeted incoming visitors and provided assistance
  • Performed personal assistant duties for Management
  • Organized and distributed incoming daily mail
  • Booked and/ or cancelled travel itinerary for Management

Front Desk Agent

Dorint Hotel Stresemannplatz
01.1999 - 02.2000
  • Checked-in / checked-out Hotel Guests
  • Booked and confirmed Hotel Reservations
  • Received high volume of incoming calls
  • Responded to guest and caller inquiries
  • Handled and balanced a cash drawer

Education

SAP Training - SAP HCM

Comcave College

SAP Training - SAP Foundation Level

Comcave College

Course - HR Management - HR Management

Comcave College

Course - Communications - Communications

Comcave College

Course - Office Management - Office Management

Comcave College

Degree in Hotel Business Management - Hotel Business Management

Kollegschule Weinsberg Str.

Trainee - Hotel Business Management

Maternushaus

Internship -

Kollegschule Berheim

High School Diploma -

Erich Kästner Hauptschule

Skills

  • Office management
  • Administrative support
  • Schedule & calendar planning
  • Scheduling
  • Information confidentiality
  • Calendar management
  • Project planning
  • Schedule management
  • Appointment setting
  • Event / Offsite planning
  • Conference planning

Certification

  • Certified - Office Management

  • Certified - SAP Foundation Level

  • Certified - SAP HCM

K-Pop, K-Drama, K-Beauty

Due to my asian ethnicity, I am very interested in K-Beauty, love to watch K-Drama and K-Pop is literally music to my ears. 

Languages

English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Tagalog
Advanced (C1)

Timeline

Executive Assistant to Head of Groupsecurity

RWE AG
07.2023 - Current

Administrative Assistant

Page Personel (Deutschland) GmbH
04.2023 - 06.2023

Sabatical

n/a
12.2022 - 03.2023

Management Assistant

Boston Consulting Group
08.2022 - 12.2022

Sales Associate for Wholesales & Retail, Region UK

Zippo GmbH
02.2021 - 07.2022

Junior Secretary / Convention Sales Secretary

Lindner Hotels AG
10.2019 - 04.2020

Front Desk Agent / Banquet Sales Coordinator

Wyndham Duisburger Hof
06.2018 - 09.2019

Preparation to Go Back to Germany

n/a
03.2018 - 05.2018

Restaurant Assistant Manager

TESTA
09.2017 - 02.2018

Reservations Agent

The Beverly Hills Hotel & Hotel Bel Air
01.2013 - 06.2017

Front Desk Assistant Manager / Asst. Mgr. Groups

The Wilshire Hotel
03.2011 - 06.2012

Lead Front Desk Agent / Housekeeping Manager

Sunset Tower Hotel
04.2008 - 02.2011

Elderly Caregiver

Independent Contractor
02.2006 - 03.2008

Live-In Caregiver

Caring Companions
03.2003 - 02.2006

Bookkeeper-/ Accounting

Dr. David York, Dental Office
01.2002 - 02.2003

Lead Secretary / Executive Assistant

Gess & Partner
12.2000 - 09.2001

Receptionist

Tria Software AG
01.2000 - 11.2000

Front Desk Agent

Dorint Hotel Stresemannplatz
01.1999 - 02.2000

SAP Training - SAP Foundation Level

Comcave College

Course - HR Management - HR Management

Comcave College

Course - Communications - Communications

Comcave College

Course - Office Management - Office Management

Comcave College

Degree in Hotel Business Management - Hotel Business Management

Kollegschule Weinsberg Str.

Trainee - Hotel Business Management

Maternushaus

Internship -

Kollegschule Berheim

High School Diploma -

Erich Kästner Hauptschule

SAP Training - SAP HCM

Comcave College

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Johanna Abrajano