Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Johanna Krupka

Johanna Krupka

Munich,BY

Summary

Passionate and hardworking team leader with strong organizational skills.

Proficient at educating staff on high class beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Charles Hotel
Munich
04.2024 - Current
  • Managed the 3 month ZUMA restaurant pop up (izakaya style cuisine) and reopened the Florio restaurant and a new hotel bar
  • Carefully interviewed, selected, trained, and supervised staff
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Set up and implemented a new POS system in all F&B outlets


Assistant Restaurant Manager

The Charles Hotel
Munich, Germany
09.2023 - 05.2024
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally
  • Supervised all areas of restaurant to keep it clean and well-maintained

Ass. Restaurant Manager

A-Rosa Kitzbühel
Das Kaps, Austria
04.2023 - 06.2023
  • Team leader and Host with all administrative tasks
  • Managing the daily business, planning and implementation of all additional events and functions
  • Employee development and process optimization after preopening

Barmanager

Sea chefs Ltd. (Hapag Lloyd)
MS Hanseatic Spirit/ MS Hanseatic Inspiration
07.2021 - 03.2023
  • Managing two bars, public areas and all special events
  • Ensuring standards, policies and regulatory guidelines for a safe working environment
  • Optimizing processes and training employees accordingly

Chef de Rang

Sea chefs Ltd. (Hapag Lloyd)
MS Europa 2/ MS Hanseatic Inspiration
08.2019 - 01.2020
  • Deployment in all F&B departments from the cruise ship including the fine dinging restaurant

Chef De Rang

Louis Stern Restaurant
Kitzbühel, Austria
05.2019 - 06.2019
  • In charge of the entire evening service as a vocation replacement

Chef De Rang

A-Rosa Kitzbühel
Steakhouse Kaps, Austria
02.2018 - 05.2019
  • Suggesting dishes with wine pairing, carving-, filleting and flambéing on the guest table
  • Administer reservation handling and carrying out daily business, weddings and other special events

Commis De Rang/Chef De Rang

Sea Chefs Ltd. (Hapag Lloyd)
MS Europa 2
03.2017 - 01.2018
  • Running a service station and advising guests on the extensive range of wines

Commis de Rang

Hilton Hotels
Munich Airport
11.2016 - 02.2017
  • Preserve attentive service and proactively assess guest needs

Private Aviation Catering Agent

Hilton Hotels
Munich Airport
07.2016 - 10.2016
  • Providing high class catering within a fast-paced atmosphere and unique requests beyond food, beverage and laundry service

Education

Bachelor Professional in Hospitality (CCI) -

IHK, BarAkademie Berlin
Berlin Germany
06.2021

Restaurant Expert -

IHK, BarAkademie Berlin
Berlin, Germany
01.2021

Ordinance On Aptitude of Instructors -

HWK, BarAkademie Berlin
Berlin, Germany
08.2020

Hotel Industry Expert, IHK -

Dr.-Herbert-Weinberger-Schule
Erding, Germany
07.2016

Skills

  • Teamwork and Collaboration
  • Organization and Time Management
  • Problem-Solving
  • Cultural Awareness
  • Employee Training
  • Product and Service Knowledge
  • Health Code Compliance
  • Attention to Detail

Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)

Certification

  • Foodsafety Level 2, November 2022
  • STCW Safety training for personnel providing direct service to passengers in passenger spaces, Crowd management A-V/2 (1-3) & personal survival techniques, fire prevention and fire-fighting A-VI/1-1 ans 1-2, AFZ Rostock - November 2021
  • Professional Barkeeper Level 1 and 2, bar school Munich - May 2020
  • Ada-Schein HWK (Apprenticeship certificate) - August 2020

Timeline

Restaurant Manager

The Charles Hotel
04.2024 - Current

Assistant Restaurant Manager

The Charles Hotel
09.2023 - 05.2024

Ass. Restaurant Manager

A-Rosa Kitzbühel
04.2023 - 06.2023

Barmanager

Sea chefs Ltd. (Hapag Lloyd)
07.2021 - 03.2023

Chef de Rang

Sea chefs Ltd. (Hapag Lloyd)
08.2019 - 01.2020

Chef De Rang

Louis Stern Restaurant
05.2019 - 06.2019

Chef De Rang

A-Rosa Kitzbühel
02.2018 - 05.2019

Commis De Rang/Chef De Rang

Sea Chefs Ltd. (Hapag Lloyd)
03.2017 - 01.2018

Commis de Rang

Hilton Hotels
11.2016 - 02.2017

Private Aviation Catering Agent

Hilton Hotels
07.2016 - 10.2016

Bachelor Professional in Hospitality (CCI) -

IHK, BarAkademie Berlin

Restaurant Expert -

IHK, BarAkademie Berlin

Ordinance On Aptitude of Instructors -

HWK, BarAkademie Berlin

Hotel Industry Expert, IHK -

Dr.-Herbert-Weinberger-Schule

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Johanna Krupka