Johanna Rügheimer
Schleswig
Summary
Experienced media designer and communication professional with a global background in customer service, business development, hospitality, tourism, and nursing. Proficient in creating visually captivating designs and effectively conveying messages to diverse audiences. Demonstrated ability to build strong relationships with clients and stakeholders, leading to improved customer satisfaction and business growth. Adaptable to fast-paced environments and skilled at using creativity to solve complex problems. Committed to delivering exceptional results with meticulous attention to detail.
Overview
35
35
years of professional experience
Work History
Home Care Assistant
Private
01.2023 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Provided transportation and appointments management.
Certified Nursing Assistant
Paracelsus Clinic
05.2017 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Arranging all travel needs from island.
- Assist in daily specialist visiting hours.
- Assistance in all medical wards in clinic eg. gerontology, general, ambulance and neurology.
Hotel Allrounder
Hotel Rickmers Insulaner, Traumurlaub Helgoland
06.2016 - 03.2017
- Breakfast cook duties.
- Product ordering, stocktaking and listing
- Housekeeping, guest service, travel coordinating
- Adhered to various Safety Management Protocol standards.
- Collaborated with upper management about ways to improve customer experience and increase sales.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Kitchen Staff Member
Relexa Hotel
06.2015 - 08.2015
- Drained, stacked and dried items after washing.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Assisted in food preparation by blending soups and washing and peeling vegetables.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Assisted in setting up and breaking down kitchen stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Hospitality Volunteer
The Healing Castle
02.2015 - 04.2015
- Housekeeping, preparation of breakfast, invoicing, customer services
- Room repairs and preparation
- Marketing and website design.
- Management Administration assistance.
- German to English translation and assistance.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Implemented marketing and promotional initiatives to increase occupancy.
Marketing Coordinator
Hitradio Namibia
10.2014 - 02.2015
- Office coordinating: buying stationary, consumables etc
- Coordinate Satelio program
- Registration of users on Panaccess
- Coordinating Cash and EFT payments
- Update customer list and contact list
- Customer services
- Invoicing
- Business development
- Switch board handling for Hitradio and Satelio
- Design new templates for company eg letterheads etc
- All other jobs as needed
Country Sales Representative
SA Greeting Cards
06.2013 - 06.2014
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Executive Marketing Assistant
Bokomo Foods Namibia
08.2012 - 05.2013
- Website development and maintenance.
- Personal assistance duties.
- Customer support.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
- Any other tasks as needed by the Sales Department
- Media and marketing design
Client Services
Maerua Superspar
09.2010 - 07.2012
- Customer services in German
- Order taking, packing and delivery coordination
- Web and graphic design
- Stock taking, quality care and ordering
- System update and product control
- Prepare international documentation for import/export
- Delivered client services and acquired new relationships by cross-selling relevant products and services.
- Developed close working relationships with internal team members and external agencies to provide coordinated, comprehensive client services.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Developed loyal following of clients by providing high-quality services.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Proposed broad range of products and services to clients to meet specific needs.
- Educated clients on services and products available.
Sales Executive
B-Mobile Car Rental (Pty) Ltd
04.2008 - 08.2010
- Liaison with international customers
- Typing of confidential correspondence
- Handling all advertisement in the media
- Client Relations with Service Providers: (E.g
- Travel Agents, Tour Companies, etc)
- Website design / Brochure Design coordination
- Quotations on Pastel for clients
- Vehicle bookings
- Company Corporate Image (Uniform coordination, logo etc)
- Networking with international travel agents
- Business development
- Company community responsibility project (article in media, photos etc)
- Development of e-mail newsletter
- Handling of all German e-mails and translation
- Reason for leaving: Company closed down
Media Designer
DMH Holdings (Pty) Ltd
01.2005 - 03.2008
- Advertisement design
- Scanning of logos and text
- Information preparation for advertisements
- Scanning of photos and photo preparation for design
- Design of media announcements etc
- Reason for leaving: Job offer at BMobile Car rental which would give me the opportunity to develop more
Senior Administrative Assistant
Engelhard Technologies SA
01.2004 - 01.2005
- Liaison with international guests
- Document typing
- Filing
- Translation of German Technical Workbooks
- Internet and e-mail in German in English
- Travel Arrangements
- Networking with service providers (SAA, Rennies etc)
- Reception duties
- Function organizing
- Graphic Designs as needed
- Reason for leaving: Family moved to Namibia
Senior Graphic Designer
J&H Designs
01.1994 - 12.2003
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects before rollout.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed original designs for print media, magazines and newspapers.
- Implemented feedback and suggestions from clients to improve designs.
- Utilized typography techniques to create compelling designs.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Applied color theory and composition techniques to construct appealing designs.
- Edited and enhanced existing artwork and graphics.
- Developed innovative designs for variety of clients in graphic design industry.
Senior Communications Officer
South African Defense Force
01.1992 - 01.1994
- Desktop publishing, Paratus magazine, News Letters and Advertisements
- Military duties in department
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Produced and distributed brochures, newsletters and press kits.
- Supported public relations managers with writing, researching and preparation of materials
Military Intelligence Officer
South African Military Intelligence
01.1990 - 01.1992
- Event organizing and communication.
- Briefed upper-level personnel on emerging threats.
- Preparation of media reports and media clips.
- Analyzed and collected various forms of data.
- Military duties.
- Write, edit and distribute various types of content, including material for a website, press releases, marketing material and other types of content that take the message to the public.
- Create and produce internal newsletters for the organization.
Education
Certificate in Health Care Aide/Nursing Assistant - Nursing theory and high care practice
Oude Rust Oord Old Age Home Academy
Windhoek, Namibia05.2014
Diploma - Marketing Management
International Business Management College
Johannesburg, South Africa01.2012
Certificate - Public Relations Practitice
Damelin Private College
Randburg, South Africa01.1992
Matric - Naural Sciences
AJ Koen High School
Bloemhof, South Africa01.1988
Skills
- Compassionate caregiving
- Customer services
- Media design PC and Mac
- Networking
- Trilingual
- Empathic intercultural sensitivity
- Discipline
- Adaptive
- Problem resolution
Personal Information
- Date of Birth: 03/18/1970
- Nationality: South African
- German permanent residence
Languages
English
Afrikaans
German
Educational Background
AJ Koen High School, Bloemhof, South Africa, Matric, 1988, Afrikaans, English, Biology, Science, Mathematics, Home Economics, Oude Rust Oord Old Age Home, Windhoek, Namibia, Certificate in Health Care Aide/Nursing Assistant, 05/01/14, Damelin (Public Relations Institute of South Africa), Public Relations Practitioner, 1992, International Business Management College, South Africa, Diploma in Marketing Management, 2012, Corel Draw, Page Maker, Photo Paint, MS Office, Leadership, Personal Development, Reiki II Energy Healing, Pastel, MS Office, Corel Draw, Photo Paint, Page Maker, Quark XPress, Freehand, Front Page, Travel SA Hotel Reservation System, Internet, Intranet, MS Outlook, Adobe Creative Suite, SAP
Software
Adobe Creative Suite
Corel Draw
SAP
Microsoft Windows
Intranet, Internet
Timeline
Home Care Assistant
Private
01.2023 - Current
Certified Nursing Assistant
Paracelsus Clinic
05.2017 - 09.2022
Hotel Allrounder
Hotel Rickmers Insulaner, Traumurlaub Helgoland
06.2016 - 03.2017
Kitchen Staff Member
Relexa Hotel
06.2015 - 08.2015
Hospitality Volunteer
The Healing Castle
02.2015 - 04.2015
Marketing Coordinator
Hitradio Namibia
10.2014 - 02.2015
Country Sales Representative
SA Greeting Cards
06.2013 - 06.2014
Executive Marketing Assistant
Bokomo Foods Namibia
08.2012 - 05.2013
Client Services
Maerua Superspar
09.2010 - 07.2012
Sales Executive
B-Mobile Car Rental (Pty) Ltd
04.2008 - 08.2010
Media Designer
DMH Holdings (Pty) Ltd
01.2005 - 03.2008
Senior Administrative Assistant
Engelhard Technologies SA
01.2004 - 01.2005
Senior Graphic Designer
J&H Designs
01.1994 - 12.2003
Senior Communications Officer
South African Defense Force
01.1992 - 01.1994
Military Intelligence Officer
South African Military Intelligence
01.1990 - 01.1992
Certificate in Health Care Aide/Nursing Assistant - Nursing theory and high care practice
Oude Rust Oord Old Age Home Academy
Diploma - Marketing Management
International Business Management College
Certificate - Public Relations Practitice
Damelin Private College
Matric - Naural Sciences
AJ Koen High School
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