John Scherer
Middletown
Summary
Quality-oriented Business major (3.80 GPA) recently graduated Wilmington University, with 22+ years of work experience. Aiming to leverage a proven knowledge of business development, cross-functional team building & leadership, and efficiency improvement skills to successfully fill the Manager role at your company. Frequently praised as postive by my peers, I can be relied upon to help your company achieve its goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Credit Officer
Barclay's Bank
01.2022 - Current
- Review and monitor customer accounts and identify potential risk to the bank
- Credit lending up to 35k
- Provide a strong and efficient phone etiquette to handle difficult calls
- Ensure all company standards are met with Quality Assurance, productiviy and schedule adherence
- Help promote a positive and safe working environment
- Collaborate with other departments to ensure a positive customer experience
Manager
Marshalls
06.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant General Manager
Wawa
04.2014 - 04.2019
- Prepare and review operational reports and schedules
- Engaged team in all food safety standards
- Hire, train, and develop associates, for my store and surrounding stores
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Maximize store space to ensure maximum profitability
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented customer feedback system, leading to improved service offerings.
Store Manager
Toys R Us
04.2008 - 04.2014
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Manage the movement of goods from truck to sales floor
- Review Profit and Loss statement to drive profitability
- Completed major remodel project and introduced Motherhood Maternity into our store
District Manager
Radio Shack
09.2000 - 04.2008
- Resolve customer complaints regarding sales and service
- Oversee managers and their staffs, in a 52-store district
- Prepare budgets and approve budget expenditures
- Canvas local business to help grow wireless sales
- Prepare and conduct monthly manager and associate meetings
- Ensure all managers understood their P & L statements
- Establish a relationship with vendors
- Worked way up in company from seasonal stock position to District Manager
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE05.2022
Associate degree - Business Administration
Ocean County College
Toms River, NJ05.2006
Skills
- Adaptability
- Communication
- Creativity
- Problem-Solving
- Teamwork
- Credit risk assessment
- Customer relations
- Creditworthiness determination
Certification
- Marketing
- ServSafe
Timeline
Senior Credit Officer
Barclay's Bank
01.2022 - Current
Manager
Marshalls
06.2019 - 01.2022
Assistant General Manager
Wawa
04.2014 - 04.2019
Store Manager
Toys R Us
04.2008 - 04.2014
District Manager
Radio Shack
09.2000 - 04.2008
Associate degree - Business Administration
Ocean County College
Bachelor of Science - Business Management
Wilmington University
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