Adventure Travel
John Woolley
General Manager
Bali
Summary
Multiple award-winning leader with focus on driving results. Luxury hotelier with proven operational, commercial and strategic leadership across 4 continents in varying disciplines, brands and business environments.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
The Ritz-Carlton, Bali
01.2020 - 12.2022
- Navigated this iconic resort through uniquely challenging times of COVID
- Closed and successfully re-opened/ramped up resort; rightsized and implemented prudent cost efficiencies
- Hosted US and Saudi delegations for 2022 G20 Summit
- Customer satisfaction focus; grew ITREC by +2.5% pts 2022 vs 2019
- Successfully pivoted to domestic audience and increased preference for the resort
- 2021 market share grew by +51.3%pts vs 2019. Achieved fair share in secondary set for 1st time in 2022
- AES 2021 100% 2022 99% - Inspired and motivated The Ladies & Gentlemen
General Manager
Courtyard by Marriott Bali Seminyak Resort
12.2015 - 12.2019
- Consistently ranked top of ITR, RevPAR index and GOP at Marriott's Indonesia CORE hotels
- Guided resort to success in 2018 against a backdrop of disruptive volcanic eruptions and earthquakes: ITR 74% RPI 175 +7.3%pts GOP +2.1%pts AES 98
- Crafted a bold strategy to replace 15,000 discounted package room nights with higher rated direct business Result; 2018 ADR growth of +10.2%
- Mentored team to global recognition – Chief Engineer first Indonesian Awards of Excellence winner, DOSM Courtyard Global Sales Leader of the Year, Loyalty Manager Courtyard Associate of the Year.
European Convention Network
Marriott International
09.2015 - 11.2015
- Recruited by VP Sales Europe to lead a comprehensive feasibility study for Marriott's network of convention hotels
- Gained buy-in from stakeholders, continent team and navigated Marriott’s channels of approval in under 3 months
- ECN, a cutting-edge sales & marketing organization successfully launched representing 14 “big box” hotels in 12 countries generating €6 million in revenue by 2019.
Task Force General Manager
Marriott International - CALA Region
08.2014 - 07.2015
- General Manager, JW Marriott Mexico City; formulated hotel's strategy and achieved highest ever revenue of $28million and highest ADR of $260.
- Hotel Manager at Marriott Frenchman's reef, St. Thomas and Director of pre-opening at Marriott Port-au-Prince, Haiti
Area Director of Sales & Marketing Caribbean and Latin America
Marriott International, CALA Region
06.2013 - 07.2013
- Oversaw top line revenue at 18 Caribbean hotels and resorts with a combined revenue of $556m in 2013
- Grew comp properties’ market share by +4.4% in 2013
- Presided over optimization of US based CALA Sales Resort Team - generated $61m in 2013. Group up strategy resulted in +40% growth in definite group revenue pace for 2014
- Addressed owner ambitions at Frenchman’s Reef [#1 priority hotel in region]; result +10.8% market share growth in 2013
Area Director of Sales & Marketing South Asia
Marriott International, Asia Pacific
03.2010 - 05.2013
- Marketing efforts for 23 operating hotels in India, Australia and Malaysia. Team of 200+
- 2012 India saw the largest RevPAR Index growth in Asia Pacific Region at +12.2%
- Successfully opened/ramped-up 10 hotels
- Led AP region’s most innovative sales cluster (India) - team of 35 in 4 cities split into 3 verticals (Corporate, MICE and Travel Trade). Generated $36m in 2012
- Launched mission-critical goal-setting tool and on-line sales system that have since been adopted by other areas in Asia Pacific
- Re-aligned pan-India sales structure with GSO to increase strategic oversight and pull-through of top accounts resulting in a 40% growth in production
- Mentored 5 sales leaders into cluster and GM roles. Recruited 9 sales leaders from competition
Director Sales & Marketing
Aruba Marriott Resort & Stellaris Casino
10.2007 - 02.2010
Director of Sales and Marketing
New York Marriott Downtown
11.2005 - 09.2007
Director of Sales and Marketing
Renaissance New York Hotel Times Square
01.2003 - 10.2005
Cluster Director of International Accounts
New York City Marriott Hotels
05.2000 - 12.2002
Education
Bachelor of Arts - Modern History
Anglia Ruskin University
Cambridge, United Kingdom 09.1984 - 06.1987
Skills
Sales & Marketing
undefinedAccomplishments
- 2019: TakeCare GM of the Year - APEC
- 2018: GM of the Year - Global
- 2016: Sales GM of the Year - APAC
Interests
Diving
Yoga & Meditation
Notable Training
2019: LUX University - Marriott Luxury GM Training
2018: Ascent - Marriott Leadership
2017: Base Camp - Marriott Leadership
2012: Harvard Business School - Aligning Strategy and Execution
Citizenship
USA and United Kingdom
References
Available upon request
Timeline
General Manager
The Ritz-Carlton, Bali
01.2020 - 12.2022
General Manager
Courtyard by Marriott Bali Seminyak Resort
12.2015 - 12.2019
European Convention Network
Marriott International
09.2015 - 11.2015
Task Force General Manager
Marriott International - CALA Region
08.2014 - 07.2015
Area Director of Sales & Marketing Caribbean and Latin America
Marriott International, CALA Region
06.2013 - 07.2013
Area Director of Sales & Marketing South Asia
Marriott International, Asia Pacific
03.2010 - 05.2013
Director Sales & Marketing
Aruba Marriott Resort & Stellaris Casino
10.2007 - 02.2010
Director of Sales and Marketing
New York Marriott Downtown
11.2005 - 09.2007
Director of Sales and Marketing
Renaissance New York Hotel Times Square
01.2003 - 10.2005
Cluster Director of International Accounts
New York City Marriott Hotels
05.2000 - 12.2002
Bachelor of Arts - Modern History
Anglia Ruskin University
09.1984 - 06.1987
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