Johnny Gremsi

• During my tenure as a Front Office Receptionist at Moxy Ludwigshafen from July 27, 2023, to August 02, 2023, I excelled in providing exceptional customer service and contributing to the smooth operation of the hotel
• My training and experience in hosting, coupled with my proficiency in front office management, enabled me to deliver a high level of service to guests
• Key Achievements and Responsibilities:
• Successfully completed comprehensive training in hosting and front office operations, including a specialized training program at Marriott
• This training equipped me with a deep understanding of guest interactions, check-in/check-out procedures, and handling various guest-related scenarios
• Proficiently utilized the Opera property management system to efficiently manage reservations, check-ins, and check-outs, ensuring a seamless experience for guests
• Demonstrated exceptional management skills by efficiently addressing and resolving guest complaints and concerns, ensuring guest satisfaction and loyalty
• Facilitated smooth check-in and check-out processes, managing guest expectations and providing personalized assistance throughout their stay
• Utilized my fluency in English, Greek, and Albanian, as well as an advanced level of understanding German, to effectively communicate with a diverse range of international guests, ensuring their needs were met and exceeded
• Offered informative and engaging introductions to guests about city attractions and local amenities, enhancing their overall experience and making them feel welcomed
• Showcased outstanding hospitality and a humble demeanor, creating a warm and inviting atmosphere for guests and colleagues alike
• Consistently delivered exceptional customer service, exceeding guest expectations and contributing to the hotel's positive reputation
• My brief but impactful time as a Front Office Receptionist at Moxy Ludwigshafen allowed me to hone my skills in front office management, customer service, and multilingual communication
• I am confident that my dedication to providing excellent service and my ability to create a positive guest experience would be valuable assets to any team.

• Demonstrated high-level leadership in overseeing all bar operations.

• Curated a diverse menu, optimizing efficiency in inventory and financial operations.

• Orchestrated a welcoming ambiance, leading to increased staff morale and productivity.

• Achieved consistent revenue growth and heightened customer satisfaction.

• Ensured a hospitable, safe, and comfortable environment for guests.

• Excellently managed conflict resolution and guest relations, enhancing guest loyalty.

• Managed database to maintain updated records and accuracy.
• Worked to facilitate positive, productive working environments through reliable administrative support.

• Periods of : 01/05/2018 - 04/10/2018, 10/05/2019 - 05/11/2019, 03/09/2021 - 07/11/2021
• Client service, drink mixing, creation of new menus, bar management, team leading, managing and ordering supplies
• Skills gained: Bar management and direction.
• Protected brand image by delivering exceptional bar presentation and maintenance.
• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
• Identified and addressed underperformance and non-compliance.
• Led team to deliver outstanding hospitality operations.
• Planned staffing levels based on evolving service demands.
• Developed menus with strict cost controls to maximise restaurant profits.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.

• (beverage processing), front of house, cocktail mixing, drinks suggesting, process and preparation of liquids from fresh ingredients (flowers, vegetables, fruits, several seeds)
• Skills gained: Team leading-mentoring, self development and innovation in mixology.
• Ordered beverage and equipment stock by analysing sales and customer trends.
• Planned staffing levels based on evolving service demands.
• Oversaw line cleaning and cellar management.
• Monitored bar expenses and operations to minimise costs.
• Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.

• Bar preparation and creation of a cocktail menu, obtaining expert knowledge of food and drink culture, advising and instructing the staff in ways of drinks/cocktails suggestions, customer sales and client approach
• Skills gained: Restaurant - bar management, staff guidance and motivation.
• Identified and addressed underperformance and non-compliance.
• Led team to deliver outstanding hospitality operations.

• Coffee process, customer service, coffee grinding with all types and grades of grinding, digital coffee machine set up , graduating the coffee campus (company's barista studies)
• Skills gained: Excellent customer communication and understanding; developing the skills required to being a barista expert.

• In the Greek Special Forces, partaking in intense training under extreme weather conditions
• My duties and training resulted in becoming one of the ‘Elite Special Operations and Crime Suppression'
• Skills gained: The Special Forces has enriched my personal development, I have gained the expert skills of; strategic thinking, organisation, making crucial decisions under a timely manner, ability to motivate and lead the team to achieve a target.