Johnny Yeung
Vancouver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Officer (Banking Operations - Account Opening)
Shanghai Commercial Bank
10.2018 - 04.2024
- Perform business & individual account opening in accordance with internal guidelines and regulatory requirements, with completeness of KYC, CDD, AML, FATCA & CRS
- Manage daily operations of AML related issues including transaction monitoring and customer review
- Monitor branch customer services operations, including Counter Services, Deposits and Remittances, etc
- Handle customer enquiries through face-to-face, phone and email channel regarding ATM, credit card, cash installment, etc.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Education
Bachelor of Arts in Finance and Investment Management -
Northumbria University
UK01.2018
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocational Education
Hong Kong01.2017
Hong Kong Diploma of Secondary Education (HKDSE) -
Tung Chung Catholic School
Hong Kong01.2014
Skills
- Strategic Planning
- Report Writing
- Team Bonding
- Operations Management
- Operations Planning
- Strategic Direction
Languages
English
Cantonese
Mandarin
Timeline
Senior Officer (Banking Operations - Account Opening)
Shanghai Commercial Bank
10.2018 - 04.2024
Bachelor of Arts in Finance and Investment Management -
Northumbria University
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocational Education
Hong Kong Diploma of Secondary Education (HKDSE) -
Tung Chung Catholic School
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