Jonathan Francois
Bear
Summary
Dynamic security professional with a proven track record at Sunstates Security, excelling in incident reporting and conflict de-escalation. Recognized for maintaining a safe environment while delivering superior customer service. Detail-oriented and physically fit, adept at monitoring premises and responding effectively to emergencies, ensuring the safety of all stakeholders.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
7
7
years of professional experience
Work History
Security Officer
Sunstates Security
Wilmington DE
10.2022 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Sales Associate
Marshalls & HomeGoods
Newark, DE
09.2019 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Server
Don Pablo's
Newark, DE
04.2018 - 09.2018
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
William Penn
New Castle De06-2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Detail-oriented
- Physical fitness
- Superior customer service
- Complex Problem-solving
- Conflict de-escalation
Timeline
Security Officer
Sunstates Security
10.2022 - 04.2025
Sales Associate
Marshalls & HomeGoods
09.2019 - 09.2020
Restaurant Server
Don Pablo's
04.2018 - 09.2018
High School Diploma -
William Penn
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