Jonathan Pajarillaga
Wilmington
Summary
Dedicated professional skilled in customer service, event logistics coordination, and inventory management. Proven ability to enhance processes and train new staff to foster teamwork and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Aid 1
A.I Dupont Mansion
Wilmington
2021.06 - Current
- Provided exceptional customer service to guests during events and daily operations.
- Assisted in setup and breakdown of dining areas for various functions.
- Maintained cleanliness and organization of service areas throughout the mansion.
- Coordinated with kitchen staff to facilitate timely food service for guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted event planners by managing logistics for special occasions to enhance guest experience.
- Monitored inventory levels and reported needs to management for supplies.
- Trained new staff on service protocols and operational standards effectively.
- Recommended process improvements to enhance efficiency and service quality within the department.
- Resolved escalated customer issues promptly and professionally.
- Handled customer complaints professionally while keeping a positive attitude towards them.
- Collaborated effectively with other team members in order to achieve common goals.
Education
High School Diploma -
Far Eastern High School
Manilla, Philippines1993-05
Skills
- Customer service
- Event logistics coordination
- Inventory management
- Dining area setup
- Process improvement
- Customer relationship management
Timeline
Service Aid 1
A.I Dupont Mansion
2021.06 - Current
High School Diploma -
Far Eastern High School