MS Dynamics 365 CE
Joona Wartiovaara
System Owner
Helsinki
Summary
Results-driven IT professional with extensive experience as a System Owner and deputy Product Owner, specializing in the management, implementation, and maintenance of operation-critical systems in fast-paced logistics environments. Proven ability to lead development and support teams in an agile setting, ensuring alignment between technical solutions and business objectives. Expert at business process analysis and spearheading large-scale digitalization projects.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
System Owner
SE Mäkinen Logistics Oy
03.2024 - Current
- Responsible for the development and maintenance of a Vehicle Compound Management System which combines heuristic algorithms and specific rule sets to guide the yard and workshop teams to process new vehicles ready for retail and used vehicles to be refurbished for new owners.
- While also within the logistics umbrella as with my previous employer, this position required me to learn a new business model that has very little to do with the business I was an expert in at my previous positions.
- Within less than a year I've established myself as a critical company asset.
Solution Manager
DB Schenker
11.2020 - 02.2024
- Spearheaded solution design of a Customer Experience platform using Microsoft Dynamics 365 CE, resulting in successful roll-out to 15+ European countries.
- Acted as deputy Product owner in an agile environment, leading Developers, Q&A, Application Support and Trainers and managing the product backlog to align with stakeholder priorities.
- Traveled all over Europe to support local teams in the deployment and configuration phases, ensuring timely and efficient implementation.
- Collaborated closely with senior management and implementation partners to ensure alignment with overall company objectives.
- Key asset in implementing the first solution that relies on Large Language Models in the company.
Demand Manager
DB Schenker
01.2019 - 11.2021
- Reviewed and refined IT demands for critical strategic systems, optimizing the Land Transport operations.
- Streamlined the demand review processes in coordination with Senior Management to ensure quick ROI.
Business Architect
DB Schenker
08.2018 - 01.2019
- Worked closely with software developers and stakeholders to ensure system alignment with business goals.
- Played a pivotal role in identifying and defining process improvements.
Traffic Coordinator
DB Schenker
11.2016 - 08.2018
- Coordinated complex oversized and multimodal special transports throughout Europe.
- Arranged daily traditional transports from Finland to Eastern Europe.
- Implemented a carrier-facing IT platform to broker transport orders.
Customer Service Agent
DB Schenker
09.2010 - 11.2016
- Managed diverse daily customer inquiries.
- Supported, and onboarded customers to online services, resulting in a higher percentage of Digital Orders.
- Became a trusted resource within the team for complex logistics and IT issues.
Education
Vocational Degree - Logistics And Communications
Markkinointi-Instituutti
Helsinki 09.2011 - 05.2013
Skills
Requirements Engineering
Business process Analysis
IT Solution Implementation
International Logistics
Customer Service
Product Ownership
Agile Methodologies
Stakeholder Management
Critical Systems Management
Software
MS Office 365
Multiple different internal IT systems
LLMs such as ChatGPT
Certification
ICAgile Certified Professional - Agile Product Ownership
Timeline
System Owner
SE Mäkinen Logistics Oy
03.2024 - Current
ICAgile Certified Professional - Agile Product Ownership
10-2021
Solution Manager
DB Schenker
11.2020 - 02.2024
Demand Manager
DB Schenker
01.2019 - 11.2021
Business Architect
DB Schenker
08.2018 - 01.2019
Traffic Coordinator
DB Schenker
11.2016 - 08.2018
Vocational Degree - Logistics And Communications
Markkinointi-Instituutti
09.2011 - 05.2013
Customer Service Agent
DB Schenker
09.2010 - 11.2016