MS Dynamics 365 CE
Joona Wartiovaara
System Owner
Helsinki
Summary
Adept at spearheading IT solution implementations and refining business processes, I leveraged analytical skills and customer service excellence at DB Schenker to significantly enhance European logistics operations. My role as System Owner at SE Mäkinen Logistics Oy further solidified my reputation as a critical asset, mastering new business models and driving innovation.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
System Owner
SE Mäkinen Logistics Oy
03.2024 - Current
- Responsible for the development and maintenance of a Vehicle Compound Management System which combines heuristic algorithms and specific rule sets to guide the yard and workshop teams to process new vehicles ready for retail and used vehicles to be refurbished for new owners.
- While also within the logistics umbrella as with my previous employer, this position required me to learn a new business model that has very little to do with the business I was an expert in at my previous positions.
- Within less than a year I've established myself as a critical company asset.
Solution Manager
DB Schenker
11.2020 - 02.2024
- Spearheaded solution design of a Customer Experience platform using Microsoft Dynamics 365 CE, resulting in successful roll-out to 15+ European countries.
- Led a team of Developers, Q&A, Application Support and Trainers as the deputy Product Owner in numerous occasions several weeks at a time.
- Traveled all over Europe to support local teams in the deployment and configuration phases, ensuring timely and efficient implementation.
- Collaborated closely with senior management and implementation partners to ensure alignment with overall company objectives.
- Key asset in implementing the first solution that relies on Large Language Models in the company.
Demand Manager
DB Schenker
01.2019 - 11.2021
- Reviewed and refined IT demands for critical strategic systems, optimizing the Land Transport operations.
- Streamlined the demand review processes in coordination with Senior Management to ensure quick ROI.
Business Architect
DB Schenker
08.2018 - 01.2019
- Worked closely with software developers and stakeholders to ensure system alignment with business goals.
- Played a pivotal role in identifying and defining process improvements.
Traffic Coordinator
DB Schenker
11.2016 - 08.2018
- Coordinated complex oversized and multimodal special transports throughout Europe.
- Arranged daily traditional transports from Finland to Eastern Europe.
- Implemented a carrier-facing IT platform to broker transport orders.
Customer Service Agent
DB Schenker
09.2010 - 11.2016
- Managed diverse daily customer inquiries.
- Supported, and onboarded customers to online services, resulting in a higher percentage of Digital Orders.
- Became a trusted resource within the team for complex logistics and IT issues.
Education
Vocational Degree - Logistics And Communications
Markkinointi-Instituutti
Helsinki 09.2011 - 05.2013
Skills
- Requirements Engineering
Analytical Skills
Business process Analysis
IT Solution Implementation
International Logistics
Customer Service
Onboarding new Employees
Software
MS Office 365
Multiple different internal IT systems
LLMs such as ChatGPT
Timeline
System Owner
SE Mäkinen Logistics Oy
03.2024 - Current
Solution Manager
DB Schenker
11.2020 - 02.2024
Demand Manager
DB Schenker
01.2019 - 11.2021
Business Architect
DB Schenker
08.2018 - 01.2019
Traffic Coordinator
DB Schenker
11.2016 - 08.2018
Vocational Degree - Logistics And Communications
Markkinointi-Instituutti
09.2011 - 05.2013
Customer Service Agent
DB Schenker
09.2010 - 11.2016
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